CX Files: Customer complaints and conflict resolution

Alistair Niederer is the CEO of Egeria Insights, a recently formed company launched by the Resolver Group, the leading complaint and dispute resolution organisation in the UK with experience of managing over 4 million customer complaints. Egeria Insights is focused on helping companies understand how to manage customer conflict and even predict it – they dig into the customer data and help to create customer loyalty.

In the podcast, Alistair explains the importance of managing customer conflict well and how complaining customers can actually be turned into fans.




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