The British energy market regulator Ofgem, regularly publishes customer satisfaction data covering the entire energy market in the UK. The data is...
The metaverse concept has captured the imagination of futurists for decades. With the advancement of blockchain technology, developing a fully-realized metaverse is...
Global versus local outsourcing Do they actually differ? Depends, really. There is no easy “yes” or “no” answer to the question. The...
The financial sector is currently experiencing high staff shortages and attrition following the COVID-19 pandemic. According to the most recent statistics from...
Quantanite recently published an ebook looking at our 2023 predictions for customer service and the broader customer experience (CX). What I really...
Content moderation is a dirty job, but someone has to do it. This is the reality of the Internet today. This is...
Change management is viewed as critical by 75% of GBS organizations, but only 16% manage change as an essential component of GBS...
The marketing industry is facing strong headwinds for a variety of reasons – from the demise of third-party cookies to rapidly evolving...
Debt collection is and always has been an issue. Private businesses, councils, housing associations and myriad others are going to have to...
As you’d expect we spend a lot of time here at Sigma thinking about what customers want. What keeps them happy, what...