All posts tagged "Opinion"
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3.6KNewsBPOs must prepare for economic uncertainty
The uncertainty that has pervaded business since early 2020 shows little sign of abating. Within this vortex, the next chapter of economic...
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Opinion
ChatLingual accelerates global expansion with UK headquarters
ChatLingual, the global, multilingual contact centre platform provider, today announced new UK Headquarters as it expands its innovative solution to enable agents...
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3.0KOpinionThe urgent need for moral leadership
In times of crisis, when uncertainty is rife, leaders who can inspire trust and temper anxiety are indispensable. Given how tumultuous the...
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4.3KOpinionWhy Employee Engagement Matters More Than Ever for the BPO Call Center
In today’s competitive employment market and amid the so-called Great Resignation, maintaining employee satisfaction, engagement and retention has become a top priority...
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News
An innovative impact sourcing solution created and tailored for the GBS industry to create careers
” Imagine a world where the success of a business is not just measured in pounds and pence, but includes what it...
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News
Humanising the Customer Journey
When last did you share an insightful conversation with a bot? Chances are never, yes, they are powerful tools for increased...
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Opinion
The combination of Konecta and Comdata creates a world leader in the sector
KONECTA, the leading provider of Spanish-speaking Customer Experience (CX) BPO solutions, has reached an agreement with the Italian company COMDATA to create...
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2.6KOpinionWill customer service teams need a strategy to manage loneliness?
By 2026, 75% of customers who call customer service and support organisations will do so out of loneliness, not because they have...
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1.6KNewsUltimate CX: Grounded With Concorde?
When the Concorde fleet was permanently grounded nearly 20 years ago in 2003, it also marked the demise of ‘ultimate CX’. There’s a fundamental...
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5.3KOpinionQuantanite to celebrate Grand Opening of Newest World Class Customer Experience Centre in Johannesburg
Quantanite, a business process outsourcing (BPO) and customer experience (CX) solutions company, today announced the Grand Opening and ribbon cutting of its...
