KONECTA, the leading provider of Spanish-speaking Customer Experience (CX) BPO solutions, has reached an agreement with the Italian company COMDATA to create...
By 2026, 75% of customers who call customer service and support organisations will do so out of loneliness, not because they have...
When the Concorde fleet was permanently grounded nearly 20 years ago in 2003, it also marked the demise of ‘ultimate CX’. There’s a fundamental...
Quantanite, a business process outsourcing (BPO) and customer experience (CX) solutions company, today announced the Grand Opening and ribbon cutting of its...
Outsourcing innovation, particularly for digital capabilities and processes, may be critical for survival, but it isn’t easy to generate results by doing...
Outsourcing business models are fluid. Over the years, many approaches have come to the fore only to be replaced by more innovative...
There has been a marked increase in the number of first-time outsourcers looking to offshore their customer-service, back-office and technical support functions...
Regular Intelligent Sourcing contributor and CX Files podcast co-host, Mark Hillary, has recently published a new book titled ‘Don’t Fear The Gig...
It’s still early in 2022, so there is just enough time to make a few predictions for the year ahead in CX....
As 2022 beckons trepidation and optimism with the pandemic entering its third calendar year, CX actors must plan for what lies ahead....