All posts tagged "Opinion"
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3.1KNewsThe Arvato/British Gas scandal highlights the difference between accountability and responsibility
The British energy market regulator Ofgem, regularly publishes customer satisfaction data covering the entire energy market in the UK. The data is...
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2.5KNewsHow to overcome recruitment problems in today’s financial industry
The financial sector is currently experiencing high staff shortages and attrition following the COVID-19 pandemic. According to the most recent statistics from...
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4.6KNewsContent moderation is nasty, but essential. How do we make it better?
Content moderation is a dirty job, but someone has to do it. This is the reality of the Internet today. This is...
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1.8KNewsGBS Change Management Strategies: Lessons Learned from 60 Leading GBS Organizations
Change management is viewed as critical by 75% of GBS organizations, but only 16% manage change as an essential component of GBS...
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2.6KOpinion
Collections with care
Debt collection is and always has been an issue. Private businesses, councils, housing associations and myriad others are going to have to...
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2.1KOpinionHuman or digital? It’s about right time, right place
As you’d expect we spend a lot of time here at Sigma thinking about what customers want. What keeps them happy, what...
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1.9KOpinionSupporting customers through the cost of living crisis will be key to maintaining loyalty
As we approach the festive season, individuals are cutting back on festive spending as the cost of living crisis intensifies. There is...
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3.3KOpinionWhen will we scrap the WFH hybrid experiments and move to truly distributed work?
What is the future of work-from-home (WFH)? This was the title of a recent online lecture by Professor Nick Bloom of Stanford...
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3.1KOpinionWhat is the impact of brand values on Customer Experience?
Finding common ground with your customers can be extremely helpful, as discovering that your values and outlook are aligned can do wonders...
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2.7KOpinion
Focus on retaining and attracting talent, or risk a collapse in essential service provision
Another week, another raft of concerning headlines and political upheaval. Amongst the myriad of gloomy news reports, I was concerned to see...
