All posts tagged "Opinion"
-
2.6KNewsGoing environmental with your business efficiency measures
In an interview with the BBC last week Arnold Schwarzenegger, who as governor of California introduced the far reaching environmental legislation known...
-
4.3KNewsJamaica sustains CX BPO momentum
As outsourcers consider how best to deliver customer management services across multiple hubs, the question ‘where next?’ looms large. For English-language requirements,...
-
5.7KNewsEgypt: a country for opportunities and positive impact
In the 2000s I was helping run a market research agency and we hit on the idea of outsourcing some survey work...
-
3.1KOpinionWork from Home: 3 underrated impacts we should be talking about
When COVID-19 pushed millions around the world to work from home, little focus was given at the time of urgency to the...
-
3.0KNewsSummer of consolidation a hot one for BPOs
The trend toward consolidation in the CX outsourcing space has taken on a frenetic pace of late. With more action over the...
-
2.5KNewsSouth Africa’s BPO sector surges on the back of global recovery
As world economies drive their COVID recovery plans and reopen markets, South Africa’s Business Process Outsourcing (BPO) sector has surged on the...
-
3.1KImpact Sourcing Chapter UK&IImpact sourcing – the power to transform business and uplift communities
South Africa’s thriving Business Process Outsourcing (BPO) sector is primed to make impact sourcing an invaluable social compact for global businesses. With...
-
2.9KNewsThe client innovation challenge: Managing the vendor eco-system
To achieve a competitive edge, client firms have intensified their search for sources of innovation. Recent years have seen client firms trying...
-
6.4KOpinionBPO: Working from home could reduce your attrition by at least 30% – That’s millions of dollars per year
Think about the costs involved in running a contact centre. You have all that physical infrastructure to manage – the building itself,...
-
4.5KOpinionThe challenges facing automotive brands in the post-pandemic 2020s
Apple has been forced to delay the launch of their latest iPhone because there is a global shortage of silicon chips –...
