Nothing remains static. In life as well as business, the cliché holds. No matter the sector, the ability of an enterprise to pivot...
The 8th April saw Ryan Strategic Advisory along with the CX Outsoucers team and a great line-up of global thought leaders announcing...
In my last article I explored the complex evolution of managing customer service and the broader customer experience (CX). From the halcyon days...
Is the serious matter of AI ethics being treated as nothing more than ‘flavour of the month’ by our businesses and media outlets?...
A long time ago there was an outsourcing blog called ‘Horses for Sources’ managed by Phil Fersht. Eventually Phil used the momentum behind...
For too long, Global Business Services (GBS) has been the backdoor pantry where the general admin operations of large organisations are relentlessly churned out...
The Business Process Outsourcing (BPO) industry was affected and changed profoundly by the Covid-19 pandemic over the past year. Not only did...
I’m always looking for opportunities to coach and mentor others with entrepreneurial dreams, so when a colleague suggested I share my thoughts...
Impact sourcing is the new business lingo. Companies are touting their approach to impact sourcing and showcasing their civic mindedness. In many...
Customer Experience is one of the fastest moving industries anywhere in the world at present. I know that if you have not...