All posts tagged "Opinion"
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3.7KNewsSummer of consolidation a hot one for BPOs
The trend toward consolidation in the CX outsourcing space has taken on a frenetic pace of late. With more action over the...
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3.1KNewsSouth Africa’s BPO sector surges on the back of global recovery
As world economies drive their COVID recovery plans and reopen markets, South Africa’s Business Process Outsourcing (BPO) sector has surged on the...
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3.8KImpact Sourcing Chapter UK&IImpact sourcing – the power to transform business and uplift communities
South Africa’s thriving Business Process Outsourcing (BPO) sector is primed to make impact sourcing an invaluable social compact for global businesses. With...
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3.5KNewsThe client innovation challenge: Managing the vendor eco-system
To achieve a competitive edge, client firms have intensified their search for sources of innovation. Recent years have seen client firms trying...
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7.5KOpinionBPO: Working from home could reduce your attrition by at least 30% – That’s millions of dollars per year
Think about the costs involved in running a contact centre. You have all that physical infrastructure to manage – the building itself,...
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5.2KOpinionThe challenges facing automotive brands in the post-pandemic 2020s
Apple has been forced to delay the launch of their latest iPhone because there is a global shortage of silicon chips –...
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3.1KNews
Should you scrap all your planned webinars?
Earlier this week I interviewed Michele Rowan from the WFH Alliance in the US. As a trade body that focuses on best...
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3.6KOpinionWFH: Securing The Future For Your Organization
This is an extract from my new book ‘WFH: Securing The Future For Your Organization.’ The book was published at the end...
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3.7KOpinionOutside In – ‘Anything as a Service’ Includes CX And Cars!
I was a guest on the CX Files podcast a couple of weeks ago. The theme was around the transition from outsourcing...
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3.4KOpinionA focus on Work-Life-Balance must be an integral part of the new normal
One of the benefits mentioned most often by employees and employers that are now using a work-from-home (WFH) delivery model is the...
