All posts tagged "Opinion"
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2.1KOpinionRise of the Gig Economy: The Risks May Outweigh the Rewards
There has been an abundance of discussion surrounding the freelance boom lately, to the point where it has gained its own label....
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2.2KImpact Sourcing Chapter UK&IImpact sourcing has never been more critical: IAOP OWS23 takeaways
The return of IAOP’s Summit was the first in-person event since 2020 due to the Covid-19 pandemic. With a thoughtful relaunch, the...
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1.9KOpinionWhy technology procurement deserves its own AGILE process.
Despite its global persistence, the repeated failure of technology outsourcing to deliver the expected results presents a significant problem for organisations1 for...
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3.4KOpinionChatGPT and the AI (‘Artifical Imperfections’) test
One big current idea is AI—artificial intelligence—where we seek to make computers do the sorts of things minds can do. Some of...
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2.9KImpact Sourcing Chapter UK&ISigma Connected marks environmental tree-planting milestone as it hits 5,000 employees
A unique partnership between a growing business outsourcing provider and an environmental charity has seen 3,000 new trees planted in forests across...
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3.4KNews5 Impacts of CX BPO Mega-Consolidation
Mergers and acquisitions denote an industry that is profitable, growing, and attractive—good health indicators for any sector. In the CX outsourcing space,...
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2.4KImpact Sourcing Chapter UK&IWhy your company should be Impact Sourcing
Ready to help communities in need while helping your bottom line? Impact sourcing offers employment opportunities to marginalized populations, connecting you with...
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2.7KOpinion
India is 2023’s Most Favored Offshore CX Delivery Location
India ranks first among enterprise CX decision-makers as their most favored choice for offshore customer management delivery for the second consecutive year....
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4.2KOpinionInterview: How technology is driving CX
In this recent interview with Mark Hillary, Sergei Levteev, Chairman and CEO of IBA Group, talks about the changes in technology over...
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2.1KOpinion
Inspiring development dialogue event demonstrates the transformative force of Impact Sourcing
Impact sourcing can transform individual lives, create diverse and inclusive workforces for employers, and deliver economic benefits to entire communities. Hearing first-hand...
