All posts tagged "Opinion"
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4.2KOpinionShould You Be Looking at Skill-Based Teams as Part of Your Outsourcing Strategy?
In every business around the globe, team structures have long been the backbone that defines how work gets done and goals are...
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4.9KOpinionUnlocking Success: Embracing Contact Centres as a Rewarding Career Choice
The contact centre industry offers a diverse array of career opportunities that extend far beyond the conventional image of customer service representatives...
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2.7KOpinionCan ChatGPT Answer The Questions Facing CX During Customer Service Week 2023?
What are your plans for Customer Service Week 2023? The annual celebration is underway this week from Monday to Friday. It initially...
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3.6KOpinion
Is GigCX Changing The Future Of Work Itself?
I have published another book! This is the third book I have written with Terry Rybolt and Brian Pritchard since 2020. Our...
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2.0KOpinionEvolving CX Environment Means Rethinking Ideal Agent Profile
Uncomfortable conversations are part of life. Addressing the elephant in the room is never fun, but to avoid doing so only results...
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5.3KNews
The Resilience of the BPO Industry During Economic Crisis
Business Process Outsourcing (BPO) has evolved from being a supplemental aspect of companies to an integral part of business strategies across industries....
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3.1KOpinionMore than a summer job: Service as a Profession
Over the last two weeks, students across the country have been receiving their exam results, with some even brave enough to do...
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2.8KOpinion
Are Metaverse Experiences the Future of Customer Support?
In today’s dynamic world, there is often a tendency for current trends and realities to impede the progress of future advancements. Brands...
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2.9KOpinion
Rise of the Gig Economy: The Risks May Outweigh the Rewards
There has been an abundance of discussion surrounding the freelance boom lately, to the point where it has gained its own label....
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3.0KImpact Sourcing Chapter UK&IImpact sourcing has never been more critical: IAOP OWS23 takeaways
The return of IAOP’s Summit was the first in-person event since 2020 due to the Covid-19 pandemic. With a thoughtful relaunch, the...
