Talking to members, I know I am not alone in feeling concerned for the future of our nation. We are faced with...
If I made a list of all my mistakes it would take a while to apologize for all of them. I think...
Though enterprises across industries understand AI’s possibilities and potential in driving business transformation, they struggle to efficiently implement and scale AI adoption....
In the wake of the global pandemic, the world of hybrid work is spawning an array of new challenges for enterprises. Large...
Our latest deep-dive research report on Customer Behaviour launched last week made for fascinating reading. The research shows a complex and evolving...
So much has changed in the last couple of years through the pandemic, Brexit, the war in Ukraine and now the cost...
Quantanite, a customer experience (CX) solutions and outsourcing company, today announced the appointment of Andrew Hall as Chief Commercial Officer as...
The uncertainty that has pervaded business since early 2020 shows little sign of abating. Within this vortex, the next chapter of economic...
ChatLingual, the global, multilingual contact centre platform provider, today announced new UK Headquarters as it expands its innovative solution to enable agents...
In times of crisis, when uncertainty is rife, leaders who can inspire trust and temper anxiety are indispensable. Given how tumultuous the...