All posts tagged "Opinion"
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333DownloadsNicaragua – An Established Location for Outsourcing Excellence
Over the past two decades, the growth of different outsourcing jurisdictions has been a hallmark of BPO. In many cases, these cities,...
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296OpinionBPO hidden offshore gems Part 1 – Mangalore
In the spirit of business continuity, CX decision-makers in major demand markets are looking for new locations that will permit them to...
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822DownloadsTop Performing Technology, Tools and Trends in Contact Centres
Artificial intelligence (AI) is becoming an integral part of the modern business landscape, and contact centres are no exception. Research has found...
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908OpinionFeeding information to hungry robots: 6 actions for creating your strategic roadmap for automation
Automation will transform most jobs in the insurance sector over the next decade. It isn’t a new concept, but one that’s quickly...
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872OpinionWhat’s the Difference Between a Call Centre and a Contact Centre?
Customer needs and touchpoints are increasingly complex. To thrive, brands must adopt the channels their customers actively use and go above and...
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980NewsAI and Data Strategies Reshaping the Future of Work
At the recent Forrester Data Strategy & Insights 2020 virtual conference, analysts discussed applying better data, analytics, AI, and automation to redefine the future...
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How more IoT and less face-to-face contact keeps customers happy
This year has seen a mass transition to remote working unlike anything in history, and many businesses that rely on employees being...
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965NewsHow automation is helping to drive better business outcomes
As we head into another lockdown, demand for online shopping has never been greater with drastic growth predicted in the retail sector. ...
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952OpinionLeveraging Diversity for Success : Just don’t make it a slogan
If the Covid-19 pandemic was not the front-page news story, issues of diversity, inclusion and empowerment would be receiving more attention. After...
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1.0KOpinionPartners must be part and parcel of crisis-ready digital transformation plans
For those in Business Process Outsourcing (BPO) the ongoing crisis has presented the chance to prove their mettle; are they an indispensable...
