All posts tagged "Opinion"
-
224NewsWhat are the benefits of Global Outsourcing?
Global versus local outsourcing Do they actually differ? Depends, really. There is no easy “yes” or “no” answer to the question. The...
-
492NewsHow to overcome recruitment problems in today’s financial industry
The financial sector is currently experiencing high staff shortages and attrition following the COVID-19 pandemic. According to the most recent statistics from...
-
547NewsContent moderation is nasty, but essential. How do we make it better?
Content moderation is a dirty job, but someone has to do it. This is the reality of the Internet today. This is...
-
454NewsGBS Change Management Strategies: Lessons Learned from 60 Leading GBS Organizations
Change management is viewed as critical by 75% of GBS organizations, but only 16% manage change as an essential component of GBS...
-
438Opinion
Collections with care
Debt collection is and always has been an issue. Private businesses, councils, housing associations and myriad others are going to have to...
-
437OpinionHuman or digital? It’s about right time, right place
As you’d expect we spend a lot of time here at Sigma thinking about what customers want. What keeps them happy, what...
-
421OpinionSupporting customers through the cost of living crisis will be key to maintaining loyalty
As we approach the festive season, individuals are cutting back on festive spending as the cost of living crisis intensifies. There is...
-
1.6KOpinionWhen will we scrap the WFH hybrid experiments and move to truly distributed work?
What is the future of work-from-home (WFH)? This was the title of a recent online lecture by Professor Nick Bloom of Stanford...
-
1.1KOpinionWhat is the impact of brand values on Customer Experience?
Finding common ground with your customers can be extremely helpful, as discovering that your values and outlook are aligned can do wonders...
-
1.3KOpinionFocus on retaining and attracting talent, or risk a collapse in essential service provision
Another week, another raft of concerning headlines and political upheaval. Amongst the myriad of gloomy news reports, I was concerned to see...
