All posts tagged "Opinion"
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104OpinionBefore starting your next Digital Supply Chain Project, ask these three critical questions
To improve your odds of success, here are some performance outcomes you should be targeting before you plan your next digital transformation...
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402OpinionThe challenges facing automotive brands in the post-pandemic 2020s
Apple has been forced to delay the launch of their latest iPhone because there is a global shortage of silicon chips –...
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274NewsShould you scrap all your planned webinars?
Earlier this week I interviewed Michele Rowan from the WFH Alliance in the US. As a trade body that focuses on best...
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318Impact Sourcing Chapter UK&IEmbracing Impact Sourcing in the Global Business Services Sector
By applying impact sourcing, the GBS sector can make a fundamental difference in the lives of disadvantaged and disabled youth who would...
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436OpinionWFH: Securing The Future For Your Organization
This is an extract from my new book ‘WFH: Securing The Future For Your Organization.’ The book was published at the end...
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668OpinionOutside In – ‘Anything as a Service’ Includes CX And Cars!
I was a guest on the CX Files podcast a couple of weeks ago. The theme was around the transition from outsourcing...
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518OpinionA focus on Work-Life-Balance must be an integral part of the new normal
One of the benefits mentioned most often by employees and employers that are now using a work-from-home (WFH) delivery model is the...
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391Impact Sourcing Chapter UK&IPowering an inclusive future for all
Words matter – they help frame our understanding of the world and shape our thoughts, actions and interactions. Inclusion, equality and diversity are...
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687OpinionCX As A Service (CXaaS) Embraces the Opportunities Offered in the Cloud
The traditional focus of managing customer experience has always been the contact centre. This is understandable as the customer service process has...
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520OpinionIn times of crisis is re-shoring for resilience really the smartest choice?
When crisis strikes, it might seem prudent to turn inward, bring your resources closer to home and batten down the hatches. Despite...
