All posts tagged "Opinion"
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930OpinionEffective approaches to regulation can raise customer service standards and boost growth
One of the conundrums that we are faced with today is how to protect customers’ interests and boost the quality of their...
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1.5KOpinionThe Power of Emotional Connection: A Game-Changer for Customer Loyalty
In today’s competitive market, customer loyalty isn’t just a metric—it’s the cornerstone of sustainable growth. While many businesses focus on price, convenience,...
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2.7KOpinionWhat Is the future for work in a world of uncontrolled war and exponential AI?
Latest opinion piece by Mark Hillary How do we make sense of the world and how fast it is changing? I can...
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3.6KOpinionThe BPO Revolution: How Outsourcing is Evolving to Accelerate Business Growth
The perception of outsourcing as a mere cost-cutting tactic is a relic of the past. Today’s BPO industry is a £100 billion...
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3.0KOpinionAre Investors Right to Be Nervous about CXM Providers? Well, It Depends!
Generative AI (gen AI) is transforming the customer experience management (CXM) landscape, challenging traditional contact centers. While concerns about declining revenues and...
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3.0KOpinionIndia is the Most Favored Offshore CX Delivery Location in 2024
The Philippines and South Africa tie for the silver medal, Malaysia places 3rd; low favorability marks for Honduras and Serbia India retains...
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4.1KOpinionHead to Head: Mark Hillary interviews IBA Group CEO, Sergei Levteev
One of our partners, IBA Group, celebrated their 30th birthday last year. It’s fascinating to learn what we can expect in technology...
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4.6KOpinionEthical Outsourcing and a Regenerative Economy
In the fast-paced world of global commerce, ‘outsourcing’ has often been synonymous with cost-cutting and efficiency—sometimes at the expense of ethical considerations...
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2.8KOpinion
How global companies use AI to prevent supply chain disruptions
As they strive to make their supply chains more resilient, global companies are grappling with two challenges: the difficulty in discerning potential...
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2.6KOpinionHow to Drive Business Growth Through AI Outsourcing
In a world rapidly being reshaped by technological advancements, Artificial Intelligence (AI) outsourcing emerges as a pivotal player, steering businesses toward a future...
