All posts tagged "Opinion"
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486OpinionWork from Home: 3 underrated impacts we should be talking about
When COVID-19 pushed millions around the world to work from home, little focus was given at the time of urgency to the...
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668NewsSummer of consolidation a hot one for BPOs
The trend toward consolidation in the CX outsourcing space has taken on a frenetic pace of late. With more action over the...
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513NewsSouth Africa’s BPO sector surges on the back of global recovery
As world economies drive their COVID recovery plans and reopen markets, South Africa’s Business Process Outsourcing (BPO) sector has surged on the...
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555Impact Sourcing Chapter UK&IProviding employment to very special contributors
Recruiting former members of the UK’s Armed Services is our way of supporting those prepared to put themselves in harm’s way on...
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656Impact Sourcing Chapter UK&IImpact sourcing – the power to transform business and uplift communities
South Africa’s thriving Business Process Outsourcing (BPO) sector is primed to make impact sourcing an invaluable social compact for global businesses. With...
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577NewsThe client innovation challenge: Managing the vendor eco-system
To achieve a competitive edge, client firms have intensified their search for sources of innovation. Recent years have seen client firms trying...
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660Impact Sourcing Chapter UK&IEffort needed to move Impact Sourcing to BPO mainstream
Outsourcing business models are fluid. Over the years, many approaches have come to the fore only to be replaced by more innovative...
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2.5KOpinionBPO: Working from home could reduce your attrition by at least 30% – That’s millions of dollars per year
Think about the costs involved in running a contact centre. You have all that physical infrastructure to manage – the building itself,...
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547OpinionBefore starting your next Digital Supply Chain Project, ask these three critical questions
To improve your odds of success, here are some performance outcomes you should be targeting before you plan your next digital transformation...
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909OpinionThe challenges facing automotive brands in the post-pandemic 2020s
Apple has been forced to delay the launch of their latest iPhone because there is a global shortage of silicon chips –...
