One of our partners, IBA Group, celebrated their 30th birthday last year. It’s fascinating to learn what we can expect in technology...
In the fast-paced world of global commerce, ‘outsourcing’ has often been synonymous with cost-cutting and efficiency—sometimes at the expense of ethical considerations...
As they strive to make their supply chains more resilient, global companies are grappling with two challenges: the difficulty in discerning potential...
In a world rapidly being reshaped by technological advancements, Artificial Intelligence (AI) outsourcing emerges as a pivotal player, steering businesses toward a future...
The business use of applied Artificial Intelligence (AI) has been the key technology trend of 2023. Although AI has been studied by...
In every business around the globe, team structures have long been the backbone that defines how work gets done and goals are...
The contact centre industry offers a diverse array of career opportunities that extend far beyond the conventional image of customer service representatives...
What are your plans for Customer Service Week 2023? The annual celebration is underway this week from Monday to Friday. It initially...
I have published another book! This is the third book I have written with Terry Rybolt and Brian Pritchard since 2020. Our...
Uncomfortable conversations are part of life. Addressing the elephant in the room is never fun, but to avoid doing so only results...