All posts tagged "Opinion"
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459NewsThe rise of vulnerability and exclusion: supporting customers through challenging times
Talking to members, I know I am not alone in feeling concerned for the future of our nation. We are faced with...
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1.1KNewsYou may be surprised to know who’s really in prison
If I made a list of all my mistakes it would take a while to apologize for all of them. I think...
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1.1KNewsUnleashing the Power of AI for Business Transformation
Though enterprises across industries understand AI’s possibilities and potential in driving business transformation, they struggle to efficiently implement and scale AI adoption....
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878NewsBuyers of Telecom Expense Management: Confronting a Post-Pandemic World
In the wake of the global pandemic, the world of hybrid work is spawning an array of new challenges for enterprises. Large...
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798News
Changing customer behaviours in an uncertain world
Our latest deep-dive research report on Customer Behaviour launched last week made for fascinating reading. The research shows a complex and evolving...
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1.1KNews
A watershed in customer attitudes with far-reaching implications for business
So much has changed in the last couple of years through the pandemic, Brexit, the war in Ukraine and now the cost...
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Opinion
Customer Experience Solutions and Outsourcing Experts, Quantanite, expand Leadership Team further with new CCO
Quantanite, a customer experience (CX) solutions and outsourcing company, today announced the appointment of Andrew Hall as Chief Commercial Officer as...
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1.2KNewsBPOs must prepare for economic uncertainty
The uncertainty that has pervaded business since early 2020 shows little sign of abating. Within this vortex, the next chapter of economic...
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Opinion
ChatLingual accelerates global expansion with UK headquarters
ChatLingual, the global, multilingual contact centre platform provider, today announced new UK Headquarters as it expands its innovative solution to enable agents...
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807Opinion
The urgent need for moral leadership
In times of crisis, when uncertainty is rife, leaders who can inspire trust and temper anxiety are indispensable. Given how tumultuous the...
