All posts tagged "Opinion"
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111OpinionLeveraging Diversity for Success : Just don’t make it a slogan
If the Covid-19 pandemic was not the front-page news story, issues of diversity, inclusion and empowerment would be receiving more attention. After...
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280OpinionPartners must be part and parcel of crisis-ready digital transformation plans
For those in Business Process Outsourcing (BPO) the ongoing crisis has presented the chance to prove their mettle; are they an indispensable...
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330OpinionBPO’s muct attack e-commerce CX opportunity
There comes a time in every industry’s existence where it becomes so large and unwieldy that it splits off into subsections. This...
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510OpinionABCs of RFX Bidding Methods: Which Ones are Right for You?
Each day, companies employ well-known, standard competitive bidding methods to choose their suppliers. The most common is the Request for Proposal (RFP)....
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Opinion
Vodafone embeds purpose commitments in its supply chain
20% of supplier selection criteria now based on commitments to diversity and the environment Vodafone Group will evaluate suppliers on their commitments...
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Opinion
New contractual challenges for ICT contracts in Financial Services
Many readers of my posts will have come across the more specific contractual requirements of the EBA Guidelines on Outsourcing, which kick in...
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815OpinionHow Has The Pandemic Affected Contact Centres In The Philippines?
Contact centres generate around $25 billion in annual revenue in the Philippines, which is about 10% of the entire national economy, employing...
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385OpinionCloud Strategies – why they are today’s unsung hero
The crisis has been a test like no other of the ability of organisations to scale on-line transactions dramatically, securely, and reliably...
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733OpinionWill BPOs Embrace Transparency And Learning In The New Normal?
When this pandemic started about half a year ago (feels like half a century) it was still quite rare for contact centre...
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683OpinionHow intelligent (and integrated) automation can build resilience in the new normal
It is not a coincidence that in a year of heavily disrupted markets, intelligent automation (IA) has made a leap forward in...
