All posts tagged "Opinion"
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630NewsTop 5 CX predictions for 2022
As 2022 beckons trepidation and optimism with the pandemic entering its third calendar year, CX actors must plan for what lies ahead....
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TTEC EMEA wins a Gold award at the European Contact Centre & Customer Service Awards 2021
TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, today...
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919News
Unrest means BPOs need to leverage Europe’s nearshore diversity
No offshore region has garnered more interest of late than Europe’s nearshore. This collection of countries that spans from Central Europe to...
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Face to face again
London, Horse Guards Hotel, a mild night in November – and Intelligent Sourcing was back in the room! Our dinner round-table debates...
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920NewsGoing environmental with your business efficiency measures
In an interview with the BBC last week Arnold Schwarzenegger, who as governor of California introduced the far reaching environmental legislation known...
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815News
Jamaica sustains CX BPO momentum
As outsourcers consider how best to deliver customer management services across multiple hubs, the question ‘where next?’ looms large. For English-language requirements,...
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1.5KNewsEgypt: a country for opportunities and positive impact
In the 2000s I was helping run a market research agency and we hit on the idea of outsourcing some survey work...
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996OpinionWork from Home: 3 underrated impacts we should be talking about
When COVID-19 pushed millions around the world to work from home, little focus was given at the time of urgency to the...
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1.1KNewsSummer of consolidation a hot one for BPOs
The trend toward consolidation in the CX outsourcing space has taken on a frenetic pace of late. With more action over the...
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894NewsSouth Africa’s BPO sector surges on the back of global recovery
As world economies drive their COVID recovery plans and reopen markets, South Africa’s Business Process Outsourcing (BPO) sector has surged on the...
