All posts tagged "Opinion"
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177Impact Sourcing Chapter UK&ISouth Africa awarded Top 2021 most favored Global Offshore CX Delivery Location
The 8th April saw Ryan Strategic Advisory along with the CX Outsoucers team and a great line-up of global thought leaders announcing...
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256OpinionHas COVID changed online shopping forever?
When the first lockdown started last year all non-essential retail stores were closed. Most of these companies had to start developing a...
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308Impact Sourcing Chapter UK&IA day of 1000 opportunities
There are hundreds of BPO positions waiting to be filled in the Western Cape, however, there is a vast lack of work-ready...
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196OpinionConfusion Reigns: Understanding CX ecoSystem complexity
In my last article I explored the complex evolution of managing customer service and the broader customer experience (CX). From the halcyon days...
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276OpinionAI ethics is being treated as a passing fad
Is the serious matter of AI ethics being treated as nothing more than ‘flavour of the month’ by our businesses and media outlets?...
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219Opinion
Providing CX solutions isn’t outsourcing, it’s orchestrating
A long time ago there was an outsourcing blog called ‘Horses for Sources’ managed by Phil Fersht. Eventually Phil used the momentum behind...
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440OpinionIs it time to turn the lights out on GBS?
For too long, Global Business Services (GBS) has been the backdoor pantry where the general admin operations of large organisations are relentlessly churned out...
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464OpinionBPO needs a new focus on Post-Pandemic messaging
The Business Process Outsourcing (BPO) industry was affected and changed profoundly by the Covid-19 pandemic over the past year. Not only did...
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292OpinionInternational Women’s Day: Advice for Aspiring Entrepreneurs
I’m always looking for opportunities to coach and mentor others with entrepreneurial dreams, so when a colleague suggested I share my thoughts...
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269Impact Sourcing Chapter UK&IImpact Cultivating – A Cornerstone for Impact Sourcing
Impact sourcing is the new business lingo. Companies are touting their approach to impact sourcing and showcasing their civic mindedness. In many...
