TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, today...
No offshore region has garnered more interest of late than Europe’s nearshore. This collection of countries that spans from Central Europe to...
London, Horse Guards Hotel, a mild night in November – and Intelligent Sourcing was back in the room! Our dinner round-table debates...
In an interview with the BBC last week Arnold Schwarzenegger, who as governor of California introduced the far reaching environmental legislation known...
As outsourcers consider how best to deliver customer management services across multiple hubs, the question ‘where next?’ looms large. For English-language requirements,...
In the 2000s I was helping run a market research agency and we hit on the idea of outsourcing some survey work...
When COVID-19 pushed millions around the world to work from home, little focus was given at the time of urgency to the...
The trend toward consolidation in the CX outsourcing space has taken on a frenetic pace of late. With more action over the...
As world economies drive their COVID recovery plans and reopen markets, South Africa’s Business Process Outsourcing (BPO) sector has surged on the...
South Africa’s thriving Business Process Outsourcing (BPO) sector is primed to make impact sourcing an invaluable social compact for global businesses. With...