All posts tagged "Opinion"
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2.9KNewsWinning with Vendor Ecosystems for Innovation
Outsourcing innovation, particularly for digital capabilities and processes, may be critical for survival, but it isn’t easy to generate results by doing...
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30.2KImpact Sourcing Chapter UK&IEffort needed to move Impact Sourcing to BPO mainstream
Outsourcing business models are fluid. Over the years, many approaches have come to the fore only to be replaced by more innovative...
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4.4KOpinionTrends shaping South Africa’s Global Business Services industry in 2022
There has been a marked increase in the number of first-time outsourcers looking to offshore their customer-service, back-office and technical support functions...
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4.9KNewsDon’t Fear The Gig Worker: GigCX And The Employment Reboot
Regular Intelligent Sourcing contributor and CX Files podcast co-host, Mark Hillary, has recently published a new book titled ‘Don’t Fear The Gig...
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4.1KNewsNew expectations for CX In 2022: Gigs and virtual contact centers
It’s still early in 2022, so there is just enough time to make a few predictions for the year ahead in CX....
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3.6KNews
Top 5 CX predictions for 2022
As 2022 beckons trepidation and optimism with the pandemic entering its third calendar year, CX actors must plan for what lies ahead....
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TTEC EMEA wins a Gold award at the European Contact Centre & Customer Service Awards 2021
TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, today...
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2.6KNews
Unrest means BPOs need to leverage Europe’s nearshore diversity
No offshore region has garnered more interest of late than Europe’s nearshore. This collection of countries that spans from Central Europe to...
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Face to face again
London, Horse Guards Hotel, a mild night in November – and Intelligent Sourcing was back in the room! Our dinner round-table debates...
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2.5KNewsGoing environmental with your business efficiency measures
In an interview with the BBC last week Arnold Schwarzenegger, who as governor of California introduced the far reaching environmental legislation known...
