All posts tagged "Opinion"
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5.4KOpinionWhy Employee Engagement Matters More Than Ever for the BPO Call Center
In today’s competitive employment market and amid the so-called Great Resignation, maintaining employee satisfaction, engagement and retention has become a top priority...
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News
An innovative impact sourcing solution created and tailored for the GBS industry to create careers
” Imagine a world where the success of a business is not just measured in pounds and pence, but includes what it...
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News
Humanising the Customer Journey
When last did you share an insightful conversation with a bot? Chances are never, yes, they are powerful tools for increased...
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Opinion
The combination of Konecta and Comdata creates a world leader in the sector
KONECTA, the leading provider of Spanish-speaking Customer Experience (CX) BPO solutions, has reached an agreement with the Italian company COMDATA to create...
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3.2KOpinionWill customer service teams need a strategy to manage loneliness?
By 2026, 75% of customers who call customer service and support organisations will do so out of loneliness, not because they have...
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2.3KNewsUltimate CX: Grounded With Concorde?
When the Concorde fleet was permanently grounded nearly 20 years ago in 2003, it also marked the demise of ‘ultimate CX’. There’s a fundamental...
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6.2KOpinionQuantanite to celebrate Grand Opening of Newest World Class Customer Experience Centre in Johannesburg
Quantanite, a business process outsourcing (BPO) and customer experience (CX) solutions company, today announced the Grand Opening and ribbon cutting of its...
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3.9KNewsWinning with Vendor Ecosystems for Innovation
Outsourcing innovation, particularly for digital capabilities and processes, may be critical for survival, but it isn’t easy to generate results by doing...
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101.0KImpact Sourcing Chapter UK&IEffort needed to move Impact Sourcing to BPO mainstream
Outsourcing business models are fluid. Over the years, many approaches have come to the fore only to be replaced by more innovative...
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5.3KOpinionTrends shaping South Africa’s Global Business Services industry in 2022
There has been a marked increase in the number of first-time outsourcers looking to offshore their customer-service, back-office and technical support functions...
