All posts tagged "Opinion"
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4.4KOpinionAI ethics is being treated as a passing fad
Is the serious matter of AI ethics being treated as nothing more than ‘flavour of the month’ by our businesses and media outlets?...
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3.0KOpinionProviding CX solutions isn’t outsourcing, it’s orchestrating
A long time ago there was an outsourcing blog called ‘Horses for Sources’ managed by Phil Fersht. Eventually Phil used the momentum behind...
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3.4KOpinionIs it time to turn the lights out on GBS?
For too long, Global Business Services (GBS) has been the backdoor pantry where the general admin operations of large organisations are relentlessly churned out...
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2.9KOpinionBPO needs a new focus on Post-Pandemic messaging
The Business Process Outsourcing (BPO) industry was affected and changed profoundly by the Covid-19 pandemic over the past year. Not only did...
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2.4KOpinionInternational Women’s Day: Advice for Aspiring Entrepreneurs
I’m always looking for opportunities to coach and mentor others with entrepreneurial dreams, so when a colleague suggested I share my thoughts...
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1.9KImpact Sourcing Chapter UK&IImpact Cultivating – A Cornerstone for Impact Sourcing
Impact sourcing is the new business lingo. Companies are touting their approach to impact sourcing and showcasing their civic mindedness. In many...
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3.4KOpinion
Is your BPO sales message focused on technology or the customer?
Customer Experience is one of the fastest moving industries anywhere in the world at present. I know that if you have not...
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2.5KOpinionDemand for virtual agents will put pressure on recruitment supply
Let’s face it, the way in which front-line support team members were sourced over the past two decades is changing. The agent...
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2.6KOpinionPrioritising the Digital Labour Force, GigCX and Nearshore in Post-Pandemic Remote Customer Management.
Undoubtedly, there is an opportunity now for many companies in many sectors to deal directly with the challenges of introducing Ai machine...
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3.3KOpinion
BPO hidden offshore gems part 3 – Mexicali
The hunt is on for new nearshore delivery locations. And, while the choices in the American nearshore have been aplenty over the past two...
