As a customer support leader, you were likely anxious and full of questions when the COVID-19 crisis emerged. How will you keep...
There have been numerous reports in the media about the challenges that client firms and vendors have struggled with as COVID-19 spread...
Since the onset of COVID-19, front-office BPO providers have had to rethink how they do business. And fast. In short order, executive teams...
COVID is with us now and into the foreseeable. Retailers with an active or soon to be active ecommerce solution and strategy...
Ubuntu – An African term meaning”I am, because we are” Our country has been grappling with the lockdown and its prospects for future growth...
As TTEC has recently announced that it has ranked #13 on Virtual Vocations’ annual list of the Top 25 Employer Partners for...
The Covid-19 pandemic has radically altered the picture of “teamwork.” Outsourcing, like many professions, depends on creating a work environment where teams...
Last week, a story on outsourcing caught my attention. The Tennessee Valley Authority (TVA) – the largest United States government-owned power provider,...
Youth on the world’s youngest continent have something to say during this Covid-19 crisis: “Don’t just talk at us, talk with us...
India is the most favored offshore location for contact center delivery among enterprise customer experience decision-makers in 2020, according to research conducted by...