All posts tagged "Opinion"
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3.9KOpinionSocial media capabilities remain a major CX differentiator
Many outsourcing executives today question what contact channels need to be prioritized. It is a valid concern. While there is a plethora...
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3.6KOpinionEmbracing the post-Coronavirus smart working revolution
Homeworking has been the big growth area in the pandemic – with increases globally of between 20 and 40 percent. Crisis often...
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5.0KOpinionThe BPO’s sent everyone home, but how secure is your data now?
Business Process Outsourcing (BPO) faces a crisis. The Covid-19 coronavirus made it impossible, or extremely difficult, to work in contact centres over...
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3.3KOpinionLess Effort, More Happy – CX essentials
Organisations have faced a source of disruption unlike any in recent memory. In the coming months and years, the ability to be...
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3.9KOpinionWhere Lies the future of the RPA industry
The past two years have certainly been a boon for the robotic process automation (RPA) firms. Filled with hope and hype on...
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3.8KOpinionCan Offshore Outsourcing Keep up with the Kardashians?
The perfect date for me would be staying at home, making a big picnic in bed, eating Wotsits and cookies while watching...
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3.8KOpinionWhy Impact Sourcing Matters for Your Business
The quality and consistency of any company’s workforce plays a key role in the success of its operations. Business leaders are constantly...
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4.9KOpinionBuild Back Better; A successful return to work strategy
Many of us are looking at helping employees get back to work and to a new normal but also thinking beyond the...
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6.5KNews
BPO opportunity ripe in Mexico’s boarder communities
As the world continues to recover from over three months of unprecedented chaos, contact center executives are contemplating how best to adjust...
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5.1KOpinion
Rethinking offshoring essential for BPO’S moving forward
Moving into the second half of 2020, everything is on the table in terms of how outsourcers approach front-line delivery. Industry watchers...
