All posts tagged "Opinion"
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3.5KOpinionWhy Impact Sourcing Matters for Your Business
The quality and consistency of any company’s workforce plays a key role in the success of its operations. Business leaders are constantly...
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4.6KOpinionBuild Back Better; A successful return to work strategy
Many of us are looking at helping employees get back to work and to a new normal but also thinking beyond the...
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6.0KNewsBPO opportunity ripe in Mexico’s boarder communities
As the world continues to recover from over three months of unprecedented chaos, contact center executives are contemplating how best to adjust...
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4.6KOpinion
Rethinking offshoring essential for BPO’S moving forward
Moving into the second half of 2020, everything is on the table in terms of how outsourcers approach front-line delivery. Industry watchers...
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3.4KOpinionProspects of work for the lockdown generation
South Africa’s 58% youth employment rate was already a crisis before the coronavirus pandemic. Economists predict dire outcomes for the current lockdown...
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3.6KNewsData & Analytics: The winning edge for your business in the new normal
Key Points Analytics, artificial intelligence and machine learning are key digital accelerators that will help businesses recover quickly in the new normal...
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3.1KOpinionHere’s some good news, There’s a simple fix for CX disruption
Let me preface everything in this post with one very important point: there will always be a place for traditional BPO. Even...
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3.6KOpinion
How Customer Support Leaders Can Manage a Crisis Like COVID-19
As a customer support leader, you were likely anxious and full of questions when the COVID-19 crisis emerged. How will you keep...
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3.3KOpinionCOVID-19: Five things that have made the difference for clients and vendors
There have been numerous reports in the media about the challenges that client firms and vendors have struggled with as COVID-19 spread...
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4.3KNews
IPA’S need to map out a post Covid 19 BPO Strategy
Since the onset of COVID-19, front-office BPO providers have had to rethink how they do business. And fast. In short order, executive teams...
