Organisations have faced a source of disruption unlike any in recent memory. In the coming months and years, the ability to be...
The past two years have certainly been a boon for the robotic process automation (RPA) firms. Filled with hope and hype on...
The perfect date for me would be staying at home, making a big picnic in bed, eating Wotsits and cookies while watching...
The quality and consistency of any company’s workforce plays a key role in the success of its operations. Business leaders are constantly...
Many of us are looking at helping employees get back to work and to a new normal but also thinking beyond the...
As the world continues to recover from over three months of unprecedented chaos, contact center executives are contemplating how best to adjust...
Moving into the second half of 2020, everything is on the table in terms of how outsourcers approach front-line delivery. Industry watchers...
South Africa’s 58% youth employment rate was already a crisis before the coronavirus pandemic. Economists predict dire outcomes for the current lockdown...
Key Points Analytics, artificial intelligence and machine learning are key digital accelerators that will help businesses recover quickly in the new normal...
Let me preface everything in this post with one very important point: there will always be a place for traditional BPO. Even...