All posts tagged "Opinion"
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4.0KOpinionFeeding information to hungry robots: 6 actions for creating your strategic roadmap for automation
Automation will transform most jobs in the insurance sector over the next decade. It isn’t a new concept, but one that’s quickly...
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4.0KOpinionWhat’s the Difference Between a Call Centre and a Contact Centre?
Customer needs and touchpoints are increasingly complex. To thrive, brands must adopt the channels their customers actively use and go above and...
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4.1KNewsAI and Data Strategies Reshaping the Future of Work
At the recent Forrester Data Strategy & Insights 2020 virtual conference, analysts discussed applying better data, analytics, AI, and automation to redefine the future...
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News
How more IoT and less face-to-face contact keeps customers happy
This year has seen a mass transition to remote working unlike anything in history, and many businesses that rely on employees being...
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3.9KNewsHow automation is helping to drive better business outcomes
As we head into another lockdown, demand for online shopping has never been greater with drastic growth predicted in the retail sector. ...
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4.1KOpinionLeveraging Diversity for Success : Just don’t make it a slogan
If the Covid-19 pandemic was not the front-page news story, issues of diversity, inclusion and empowerment would be receiving more attention. After...
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3.5KOpinionBPO’s muct attack e-commerce CX opportunity
There comes a time in every industry’s existence where it becomes so large and unwieldy that it splits off into subsections. This...
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8.0KOpinionABCs of RFX Bidding Methods: Which Ones are Right for You?
Each day, companies employ well-known, standard competitive bidding methods to choose their suppliers. The most common is the Request for Proposal (RFP)....
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Opinion
Vodafone embeds purpose commitments in its supply chain
20% of supplier selection criteria now based on commitments to diversity and the environment Vodafone Group will evaluate suppliers on their commitments...
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Opinion
New contractual challenges for ICT contracts in Financial Services
Many readers of my posts will have come across the more specific contractual requirements of the EBA Guidelines on Outsourcing, which kick in...
