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4.0KOpinionShould You Be Looking at Skill-Based Teams as Part of Your Outsourcing Strategy?
In every business around the globe, team structures have long been the backbone that defines how work gets done and goals are...
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4.8KOpinionUnlocking Success: Embracing Contact Centres as a Rewarding Career Choice
The contact centre industry offers a diverse array of career opportunities that extend far beyond the conventional image of customer service representatives...
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2.7KOpinionCan ChatGPT Answer The Questions Facing CX During Customer Service Week 2023?
What are your plans for Customer Service Week 2023? The annual celebration is underway this week from Monday to Friday. It initially...
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3.5KOpinion
Is GigCX Changing The Future Of Work Itself?
I have published another book! This is the third book I have written with Terry Rybolt and Brian Pritchard since 2020. Our...
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1.9KOpinionEvolving CX Environment Means Rethinking Ideal Agent Profile
Uncomfortable conversations are part of life. Addressing the elephant in the room is never fun, but to avoid doing so only results...
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3.0KImpact Sourcing Chapter UK&IJon Yarlett – Impact Sourcing Alliance – The Role of Impact Sourcing In BPO and CX
Jon Yarlett is the founder and COO of Intelligent Sourcing magazine. He recently founded a new trade association focused on impact sourcing titled...
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5.0KImpact Sourcing Chapter UK&IImpact Sourcing Report 2023 – Let’s make an impact together
One of the things that doesn’t get spoken about enough is the positive impact our industry provides. There are countless articles on...
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5.1KNews
The Resilience of the BPO Industry During Economic Crisis
Business Process Outsourcing (BPO) has evolved from being a supplemental aspect of companies to an integral part of business strategies across industries....
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4.6KOpinionAI will destroy outsourcing…or will it?
Search engines are integrating it. Some writers are striking because of it. Recently, few topics have garnered as much attention as artificial...
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3.0KOpinionMore than a summer job: Service as a Profession
Over the last two weeks, students across the country have been receiving their exam results, with some even brave enough to do...
