-
7.6KOpinionSensée and The Contact Company CEOs talk openly about a successful future together
This week the Liverpool Echo announced that almost 1,000 jobs were now saved after The Contact Company, a contact centre company based...
-
3.8KPodcastDeveloping Great Career Options For CX Teams
Mike Harfield is the COO and Co-Founder at Sigma Connected Group. He is based close to Birmingham in the UK. In this...
-
5.7KOpinionHead to Head: Mark Hillary interviews IBA Group CEO, Sergei Levteev
One of our partners, IBA Group, celebrated their 30th birthday last year. It’s fascinating to learn what we can expect in technology...
-
4.5KOpinionTop CX Predictions for 2024
Entering the New Year, prognostications for CX in 2024 are coming fast and furious, with no shortage of audacious predictions from thought...
-
7.2KOpinionEthical Outsourcing and a Regenerative Economy
In the fast-paced world of global commerce, ‘outsourcing’ has often been synonymous with cost-cutting and efficiency—sometimes at the expense of ethical considerations...
-
3.8KOpinionFrom sports icons to business titans
When it comes to financial planning, some sports icons provide the best examples of how to plan, what to invest in, and...
-
4.5KOpinionHow global companies use AI to prevent supply chain disruptions
As they strive to make their supply chains more resilient, global companies are grappling with two challenges: the difficulty in discerning potential...
-
3.5KOpinion
Still elusive but within reach? Effective GBS Business Relationship Management
Finally, GBS organizations have woken up to the reality that it’s not what you deliver, it’s how your stakeholders feel about what...
-
3.6KOpinionHow to Drive Business Growth Through AI Outsourcing
In a world rapidly being reshaped by technological advancements, Artificial Intelligence (AI) outsourcing emerges as a pivotal player, steering businesses toward a future...
-
3.9KOpinion
Automation and machine learning boosts productivity, engages employees, and delights customers
The business use of applied Artificial Intelligence (AI) has been the key technology trend of 2023. Although AI has been studied by...
