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4.1KOpinionThe Present And Near-Future For BPO
The Quantanite team was present at the recent CX Outsourcers conference in Glasgow, Scotland. The event focused exclusively on the Business Process...
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2.7KOpinionConnecting communities – Why Impact Sourcing makes a lasting difference
With a mounting number of outsourcing businesses carefully studying how they can operate in more socially responsible ways, the Impact Sourcing recruitment...
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2.5KImpact Sourcing Chapter UK&I
Embracing Inclusivity: How Deaf Agents Transformed our eCommerce Customer Support
In the ever-evolving world of CX, businesses are continually striving to provide exceptional customer service while embracing inclusivity. At Call Lab, we...
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7.3KSpecial ReportsCustomer Vulnerability: Supporting vulnerable clients during straitened times
This issue of our ‘Talking Sourcing’ special report focuses on Customer Vulnerability and dealing with customer in straitened times. Vulnerable customers are...
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2.9KImpact Sourcing Chapter UK&I
Impact sourcing has never been more critical: IAOP OWS23 takeaways
The return of IAOP’s Summit was the first in-person event since 2020 due to the Covid-19 pandemic. With a thoughtful relaunch, the...
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2.7KImpact Sourcing Chapter UK&I500 permanent jobs created for unemployed youth in Cape Town
Shadow Careers is an impact sourcing and job creation initiative which originated in Mitchells Plain, Cape Town. Since 2020, along with their...
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3.1KImpact Sourcing Chapter UK&I
An Outsourcing Industry Professional’s Guide to Social Sustainability in ESG
This white paper is a guide for business process outsourcing (BPO) professionals on Environmental, Social, and Governance (ESG), with a particular focus...
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2.4KDownloadsFostering Innovation During the Downturn
Organizations across industries and geographic regions have faced economic challenges due to the pandemic, macroeconomic conditions, and global disruptions. This circumstance has...
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4.0KImpact Sourcing Chapter UK&IFoundever™ Wins Global Impact Sourcing Award Given by IAOP
The global CX leader is awarded for its significant impact through the practice of impact sourcing Foundever™, a global leader in the...
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2.7KOpinion
Why technology procurement deserves its own AGILE process.
Despite its global persistence, the repeated failure of technology outsourcing to deliver the expected results presents a significant problem for organisations1 for...
