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4.5KOpinionChatGPT and the AI (‘Artifical Imperfections’) test
One big current idea is AI—artificial intelligence—where we seek to make computers do the sorts of things minds can do. Some of...
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2.4KImpact Sourcing Chapter UK&IImpact Sourcing – This is my story
Sigma Connected provides career opportunities for the unemployed youth through its Impact Sourcing initiative, in partnership with Shadow Careers Three young adults...
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2.2KPodcastWhat Is Happening With BPO Mega-Consolidation?
Peter Ryan leads a discussion on the recent wave of M&A activity in the BPO industry. What does it mean for CX...
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3.0KImpact Sourcing Chapter UK&IEmbracing Impact Sourcing in SA’s Global Business Services Sector
iContact BPO, a customer service call centre serving international markets notably in the US and Canada, and part of AlefBet Holdings group, has a...
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3.7KImpact Sourcing Chapter UK&ISigma Connected marks environmental tree-planting milestone as it hits 5,000 employees
A unique partnership between a growing business outsourcing provider and an environmental charity has seen 3,000 new trees planted in forests across...
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4.4KNews5 Impacts of CX BPO Mega-Consolidation
Mergers and acquisitions denote an industry that is profitable, growing, and attractive—good health indicators for any sector. In the CX outsourcing space,...
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3.3KImpact Sourcing Chapter UK&IWhy your company should be Impact Sourcing
Ready to help communities in need while helping your bottom line? Impact sourcing offers employment opportunities to marginalized populations, connecting you with...
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2.6KNewsWhere’s the Best European-Language Workforce?
Effective communication with customers in their native language has become increasingly important in customer support sourcing decisions. That’s why over the past...
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3.5KOpinion
India is 2023’s Most Favored Offshore CX Delivery Location
India ranks first among enterprise CX decision-makers as their most favored choice for offshore customer management delivery for the second consecutive year....
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2.7KImpact Sourcing Chapter UK&I
Avasant awarded the 2023 Global Impact Sourcing Award for Continuous Excellence by the IAOP
The Avasant Foundation (AF), designed to empower youth in developing countries through education, employment, and entrepreneurship, is proud to once again receive...
