2022 CX Blockchain™ Market Intelligence Report highlightssignificant differences in CX blockchain use between 2019 and today. Industry leaders cite better understanding of...
Without question, the past nearly three years have strained the customer management outsourcing community like no other period of time. The milestones...
Ben Jones is the Group CCO at Sigma Connected Group. He is based in Birmingham in the UK. Ben attended the CX...
Many companies may feel that employee retention and recruitment efforts are becoming increasingly difficult. What is it that employees want in 2022,...
When considering how these two experiences work together, it’s a simple equation: Employee Experience (EX) + Customer Experience (CX) = Customer Success...
Without doubt, technology has enabled organisations to make big strides in key aspects of customer service – and customers welcome many of...
When it comes to enterprise telecom, cloud, and other IT expenses, today’s procurement departments must balance mandates for operational efficiency, cost reduction,...
We are half way through 2022 but reading about poor customer experience and staff attrition rates in contact centres you would think...
Gig workers are becoming increasingly ubiquitous in Trust and Safety (T&S) roles. At this point, gig workers are generally engaged in transactional...
In preparation for SSOW Autumn this September, SSON Digital sat down with Jim Hankins, the Executive Director of HR Shared Services at...