-
4.1KOpinionHow to Nail your Black Friday CX Strategy
As COVID-19 continues to impact the economy and shoppers behaviour, Black Friday is set to be unlike any we’ve ever had. The...
-
3.5KOpinionBPO’s muct attack e-commerce CX opportunity
There comes a time in every industry’s existence where it becomes so large and unwieldy that it splits off into subsections. This...
-
10.7KVideoThe Basics of How AI Works with Andrew Burgess
Joy Poole, Head of Executive Education at Emergence Partners is joined by AI strategist, author and speaker Andrew Burgess for a primer...
-
8.1KOpinionABCs of RFX Bidding Methods: Which Ones are Right for You?
Each day, companies employ well-known, standard competitive bidding methods to choose their suppliers. The most common is the Request for Proposal (RFP)....
-
4.0KDownloadsIntelligent Automation in Business Processes (IABP) – State of the Market
One of the most potent levers enabling digital transformation in recent times is Intelligent Automation in Business Processes (IABP). Solution providers are...
-
Opinion
Vodafone embeds purpose commitments in its supply chain
20% of supplier selection criteria now based on commitments to diversity and the environment Vodafone Group will evaluate suppliers on their commitments...
-
Opinion
New contractual challenges for ICT contracts in Financial Services
Many readers of my posts will have come across the more specific contractual requirements of the EBA Guidelines on Outsourcing, which kick in...
-
5.9KOpinionHow Has The Pandemic Affected Contact Centres In The Philippines?
Contact centres generate around $25 billion in annual revenue in the Philippines, which is about 10% of the entire national economy, employing...
-
3.8KOpinionCloud Strategies – why they are today’s unsung hero
The crisis has been a test like no other of the ability of organisations to scale on-line transactions dramatically, securely, and reliably...
-
5.0KDownloads
Insourcing – New motives and best practices for success
As they plan recoveries and fortify business continuity plans, many business leaders are seeking to rebalance their sourcing models with a heavy...
