Contact Centre
TTEC in EMEA is an award winning digital customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of today’s most iconic and disruptive brands from retail to financial services. TTEC in EMEA has a network of contact centre, work@home and back office operations in Belfast, Dublin, Sofia and Plovdiv in Bulgaria, Krakow, Athens, Cairo, Casablanca and most recently has announced a new contact centre in Leeds, UK after winning the contract to undertake a digital CX transformation programme for Volkswagen Group UK, which includes the Audi, ŠKODA, SEAT, Volkswagen Passenger Cars and Volkswagen Commercial Vehicles brands.
TTEC sites were named “Outsourced Contact Centre of the Year” and “Best Pan-European Contact Centre of the Year” silver award at the 2019 European Contact Centre & Customer Service Awards (ECCCSAs). TTEC in EMEA was also named a finalist for “Best Employer – Great Places to work”.
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As a BPO, VeriCall offers a unique blend of AI, automation and mobile and digital technologies that, combined with our proven operational expertise and flexible 24/7 service delivery model, helps companies to accelerate their outsourcing strategies. A full suite of services that work across all platforms – Voice, SMS, Live Chat, Social as well as PCI compliant payments can support companies of any size and in any industry.
VeriCall is a member of the UKCCF ( UK Contact Centre Forum) and a Fife Business Awards finalist 2020 as well as one of the Recognised leaders in Customer Centre Solutions ( Corporate Excellence Awards 2020).
ML1 3AT
Ascensos is a customer engagement services provider operating an estate of multi-channel contact centres and virtual workers across the UK and Europe. We manage inbound and outbound customer contact, insight and data for national and international retailers across voice, email, live chat, social media and web-based communications.
We are an independent, owner-managed business with a pan-European scale and resilience that allows us to compete with the larger, international corporate service providers.
Our senior leadership team has been working together for 20 years. Ascensos Executive Chairman Dermot Jenkinson and CEO John Devlin founded beCogent in 2000 (acquired by Teleperformance in 2010) and Ascensos in 2013.
The company, which is headquartered in Motherwell, Scotland, has six contact centres across the UK, Central and Eastern Europe. It is a gold medal winner at the European Contact Centre and Customer Service Awards and supports more than 20 clients, including high street names including KFC, Aldi, B&Q, Wickes and JD Sports. Revenues in 2019 were £30 million.
KY 40223
Founded in 2002, GlowTouch is an emerging industry leader in contact center and technology outsourcing solutions. We help clients around the world scale their operations and seamlessly integrate customer success across their channels, platforms, and devices. Each customer touchpoint is our opportunity to create a positive impression, increase brand confidence, and build loyalty for our clients’ valued customer base.
Our 1,700 employees are the core of our “Putting People First” ethos and enable GlowTouch to deliver its superior omnichannel customer and technical support. We invest in developing each GlowTouch team member as individuals, not just employees. Our people receive ongoing education, soft skills development, and customer experience instruction. We also provide opportunities for certification in various technical programs through our robust training programs.
GlowTouch is a six-time Inc. 5000 honoree and certified Woman-Owned Business. Our President and Founder Vidya Ravichandran exemplifies our people-first culture and believes in equal opportunities for everyone. Impact sourcing is an integral initiative at GlowTouch that benefits both our clients and our communities.
The communities we live in and serve are essential to who we are as an organization. We established the GT Foundation in 2004 to provide philanthropic aid to impoverished populations. We spend a percentage of our annual company profits to provide quality health services, educational assistance, and employment opportunities to economically challenged families.
GlowTouch headquarters is in Louisville, KY, with additional locations in Mangalore and Bangalore, India. For more information, visit: www.GlowTouch.com.
Xceed is one of the leading BPO players in the EMEA region proudly managing various international & local programs; providing them with a wide array of contact center services, BPO consultation as well as Shared Services (HRO, FAO) in different languages such as; Arabic, English, French, German, Italian, Spanish, Greek, Russian, in addition to Turkish. Capitalizing on company ground breaking success, Xceed currently has 10,000 + Omni channel workstations in Egypt distributed among 7 sites , an additional site in Morocco with capacity of 1,000 Omni channel workstations in addition to expanding in Mauritius
Xceed prides itself on its ability to adopt disruptive technologies, such as RPA, AI, and predictive analytics. The company is also partnered with top security vendors to maximize data security for client intellectual property. This has allowed the company to optimize performance while maintaining best-in-class service quality, all while delivering superior quality and value to its clients.
