DDC Outsourcing Solutions (DDC OS) is a highly experienced BPO and Customer Service provider.
Our results-driven solutions are delivered across the globe, so whether you’re looking for onshore, nearshore or offshore support DDC OS are the partner for you. Our greatest asset is our multilingual, highly skilled community of over 5,000 people.
Our key to success is building a strategic partnership with our clients, utilising a balanced blend of people, technology, and location to offer solutions that are measurable, agile and innovative.
Each project is unique, and we will work with you to design and implement the right outsourced solution for your organisation. DDC OS looks to build long-term partnerships considering your current and potential future requirements.
So, what are you waiting for? Get in touch.
Every year, thousands of associates handle millions of interactions with customers; each touchpoint is an opportunity to deepen the connection between user and brand to create that most coveted result - loyalty. In 20 years, GlowTouch has grown into a global presence that shows clients how to scale their operations and seamlessly manage the customer experience across all channels and devices.
We have the knowledge, technology infrastructure, and CX savvy to turn customer service into customer retention. Our expertise in managing the user journey is augmented by a deep pool of skilled IT professionals whose collective ability is among the reasons we are known as The Uncommon BPOTM. Other elements include a business model based on building partnerships – our average client tenure is more than 12 years – and a Putting People First approach that applies to our employees, our clients, and their customers.
These ideals are reinforced by a commitment to impact sourcing, participation in the UN Global Compact, and the belief that doing well in business is a conduit for doing well in the communities where we live and work. Externally, this means outreach to disadvantaged communities, a corporate philanthropic foundation, and paid time off for charitable work. Internally, we train and empower employees to seize the initiative, and we have developed a career advancement program to afford personnel the tools to prepare themselves for the advancement opportunities that arise.
We are a WBENC- and NMSDC-certified woman and minority-owned business, and we also have an internal supplier diversity program when soliciting vendors for various needs. The corporate leadership reflects the company’s presence in four distinct regions of the world, each with its unique culture. The best solutions come from multiple perspectives, drawn from a variety of backgrounds. From that multiplicity of experiences comes a unity of purpose. That is diversity that delivers results.
GlowTouch is based on Louisville, KY, with additional contact center locations in the US, India, the Dominican Republic, and the Philippines. For more information, visit: www.GlowTouch.com.
KY 40223
We invest in the people that voice your vision.
Outworx was born from a commitment to deliver a BPO Contact Centre Solution with the ability to deliver a precisely tailored fit for any client campaign or business process requirement.
Our journey into the Global Business Services sector required a nimble, excellence-driven approach, founded on entrepreneurial drive, with a view to creating a centre of excellence, the people’s call centre. The result of this journey is a centre of excellence delivering service excellence and stewardship, in the international contact centre and Business Process Management industries.
As the Offshore outsourcing partner for multiple international brands in the insurance, financial, utilities, retail, legal and media sectors Outworx drives performance and delivery that focus on continual improvement and development.
The ability to deliver industry leading customer services, inbound and outbound sales, back-office processing through voice, webchat and email channels, rely on a deep understanding of Customer Experience and Customer Satisfaction.
The centre of excellence ethos provides, among others, the following advantages;
Above-average compensation, competitive incentive structures and advanced development programmes, drive a highly motivated workforce, and a dedication to continual development and improvement
English language fluency and the availability of talent through various strategic relationships, impact sourcing and targeted recruitment strategies
World Class Standards, industry-leading accreditations in multiple countries and numerous regulatory environments
Flexible, client-centric, exact fit omnichannel campaign design
Competitive pricing due to a low cost of operations and innovative technology
24/7 x 365 operational availability spanning multiple time zones
Undistracted focus on client corporate strategy
4051, South Africa
Redial is a full-service nearshore business processing operations (BPO) company. Redial was founded in 2017 and since then has gained over 300+ seats across our 3 locations in Mexico with 100% cultural alignment. We aim to be the best nearshore call center in the Baja area by offering top-tier services to lower clients’ operations costs.
Our top services are:
Non-voice Call Center
Inbound Call Center
Experienced in full loan cycle
Experienced in collections
Redial was founded in 2017 and since then has gained over 300+ seats across our 3 locations in Mexico.
400+ Employees
100% Cultural Alignment
We aim to be the best nearshore call center in the Baja area by offering top-tier services to lower clients’ operations costs. 50% Reduction in Costs
Our top services are:
Non-voice Call Center
Inbound Call Center
Experienced in full loan cycle
Experienced in collections
We currently work with one of the largest financial companies in the USA, with experience in loans. We strive to always get quality clients that every day motivate us to achieve our goals.
Our energetic executive team can guide you step by step to in how we establish an effective process between you and your clients. We have the infrastructure to support any industry and make the transition as smooth as possible. We are dedicated to helping businesses achieve their goals with cost-effective nearshore outsourcing solutions.
92037
Sigma Connected is a multi-award-winning provider of outsourced contact centre services, business process outsourcing, training and consultancy services. Our areas of expertise include collections, complaints handling, customer services, customer acquisition and vulnerable customer support services.
But we are not just another business process outsourcing provider. We are a people company, built on the power of human connections. Whether that’s with our employees, our clients, our clients’ customers or our wider communities, to us every connection important. Because better connections mean better outcomes for all.
Now with over 4000 employees, Sigma provides outsourced services to clients across all sectors, including leading brands with the utilities, finance, telecoms, retail and government sectors.
Our head office is in the UK with additional operations in South Africa and Australia. This enables us to provide a hybrid on-shore/off-shore operating model for organisations where it can deliver benefit.
We are Sigma Connected, we are different.
Ascensos is a customer engagement services provider operating an estate of multi-channel contact centres and virtual workers across the UK and Europe. We manage inbound and outbound customer contact, insight and data for national and international retailers across voice, email, live chat, social media and web-based communications.
We are an independent, owner-managed business with a pan-European scale and resilience that allows us to compete with the larger, international corporate service providers.
Our senior leadership team has been working together for 20 years. Ascensos Executive Chairman Dermot Jenkinson and CEO John Devlin founded beCogent in 2000 (acquired by Teleperformance in 2010) and Ascensos in 2013.
The company, which is headquartered in Motherwell, Scotland, has six contact centres across the UK, Central and Eastern Europe. It is a gold medal winner at the European Contact Centre and Customer Service Awards and supports more than 20 clients, including high street names including KFC, Aldi, B&Q, Wickes and JD Sports. Revenues in 2019 were £30 million.
ML1 3AT
TTEC in EMEA is an award winning digital customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of today’s most iconic and disruptive brands from retail to financial services. TTEC in EMEA has a network of contact centre, work@home and back office operations in Belfast, Dublin, Sofia and Plovdiv in Bulgaria, Krakow, Athens, Cairo, Casablanca and most recently has announced a new contact centre in Leeds, UK after winning the contract to undertake a digital CX transformation programme for Volkswagen Group UK, which includes the Audi, ŠKODA, SEAT, Volkswagen Passenger Cars and Volkswagen Commercial Vehicles brands.
TTEC sites were named “Outsourced Contact Centre of the Year” and “Best Pan-European Contact Centre of the Year” silver award at the 2019 European Contact Centre & Customer Service Awards (ECCCSAs). TTEC in EMEA was also named a finalist for “Best Employer – Great Places to work”.
As a BPO, VeriCall offers a unique blend of AI, automation, mobile and digital technologies that, combined with our proven operational expertise and flexible 24/7 service delivery model, helps companies to accelerate their outsourcing strategies.
VeriCall provides a full suite of services and offers a PCI compliant payments that work across all platforms – Voice, SMS, Live Chat AND Social - that can support companies of any size and in any industry.
VeriCall is a member of the UKCCF ( UK Contact Centre Forum) and a Global Gold winner as Best in the World for Customer Service and Contact Center ( Outsourced) at the Contact Center World Awards 2020.
E14 9FJ
Xceed is one of the leading BPO players in the EMEA region proudly managing various international & local programs; providing them with a wide array of contact center services, BPO consultation as well as Shared Services (HRO, FAO) in different languages such as; Arabic, English, French, German, Italian, Spanish, Greek, Russian, in addition to Turkish. Capitalizing on company ground breaking success, Xceed currently has 10,000 + Omni channel workstations in Egypt distributed among 7 sites , an additional site in Morocco with capacity of 1,000 Omni channel workstations in addition to expanding in Mauritius
Xceed prides itself on its ability to adopt disruptive technologies, such as RPA, AI, and predictive analytics. The company is also partnered with top security vendors to maximize data security for client intellectual property. This has allowed the company to optimize performance while maintaining best-in-class service quality, all while delivering superior quality and value to its clients.
