Business Directory

Ascensos
Address: 250 Airbles Rd, Motherwell
ML1 3AT
Business Category:
Business Description:

Ascensos is a customer engagement services provider operating an estate of multi-channel contact centres and virtual workers across the UK and Europe. We manage inbound and outbound customer contact, insight and data for national and international retailers across voice, email, live chat, social media and web-based communications.

We are an independent, owner-managed business with a pan-European scale and resilience that allows us to compete with the larger, international corporate service providers.

Our senior leadership team has been working together for 20 years. Ascensos Executive Chairman Dermot Jenkinson and CEO John Devlin founded beCogent in 2000 (acquired by Teleperformance in 2010) and Ascensos in 2013.

The company, which is headquartered in Motherwell, Scotland, has six contact centres across the UK, Central and Eastern Europe. It is a gold medal winner at the European Contact Centre and Customer Service Awards and supports more than 20 clients, including high street names including KFC, Aldi, B&Q, Wickes and JD Sports. Revenues in 2019 were £30 million.

Website Address:
Phone Number:
0333 000 2131
Contact Email:
Additional Countries:
UK, Europe
TTEC
Business Category:
Business Description:

TTEC in EMEA is an award winning digital customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of today’s most iconic and disruptive brands from retail to financial services.  TTEC in EMEA has a network of contact centre, work@home and back office operations in Belfast, Dublin, Sofia and Plovdiv in Bulgaria, Krakow, Athens, Cairo, Casablanca and most recently has announced a new contact centre in Leeds, UK after winning the contract to undertake a digital CX transformation programme for Volkswagen Group UK, which includes the Audi, ŠKODA, SEAT, Volkswagen Passenger Cars and Volkswagen Commercial Vehicles brands.

TTEC sites were named “Outsourced Contact Centre of the Year” and “Best Pan-European Contact Centre of the Year” silver award at the 2019 European Contact Centre & Customer Service Awards (ECCCSAs). TTEC in EMEA was also named a finalist for “Best Employer – Great Places to work”.

Website Address:
Additional Countries:
Poland, Bulgaria, Greece, Egypt & Morocco
Vericall Solutions Ltd
Address: 219 Marsh Wall, Isle of Dogs, London

E14 9FJ
Business Category:
Business Description:

As a BPO, VeriCall offers a unique blend of AI, automation, mobile and digital technologies that, combined with our proven operational expertise and flexible 24/7 service delivery model, helps companies to accelerate their outsourcing strategies.

VeriCall provides a full suite of services and offers a PCI compliant payments that work across all platforms – Voice, SMS, Live Chat AND Social - that can support companies of any size and in any industry.
VeriCall is a member of the UKCCF ( UK Contact Centre Forum) and a Global Gold winner as Best in the World for Customer Service and Contact Center ( Outsourced) at the Contact Center World Awards 2020.

Phone Number:
0203 455 2222
Additional Countries:
UK & Ireland
Xceed Contact Center
Address: Maadi Technology Park, Building MB4, El Laselky Street, New Maadi, Cairo , Egypt
Business Description:

Xceed is one of the leading BPO players in the EMEA region proudly managing various international & local programs; providing them with a wide array of contact center services, BPO consultation as well as Shared Services (HRO, FAO) in different languages such as; Arabic, English, French, German, Italian, Spanish, Greek, Russian, in addition to Turkish. Capitalizing on company ground breaking success, Xceed currently has 10,000 + Omni channel workstations in Egypt distributed among 7 sites , an additional site in Morocco with capacity of 1,000 Omni channel workstations  in addition to expanding in Mauritius

Xceed prides itself on its ability to adopt disruptive technologies, such as RPA, AI, and predictive analytics. The company is also partnered with top security vendors to maximize data security for client intellectual property. This has allowed the company to optimize performance while maintaining best-in-class service quality, all while delivering superior quality and value to its clients.

Website Address:
Phone Number:
002023223930
Contact Email:
Additional Countries:
Egypt, Morocco and Mauritius
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