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Opinion

2.0K

Opinion

What Is the future for work in a world of uncontrolled war and exponential AI?

Latest opinion piece by Mark Hillary How do we make sense of the world and how fast it is changing? I can...

2.6K

Opinion

The BPO Revolution: How Outsourcing is Evolving to Accelerate Business Growth

The perception of outsourcing as a mere cost-cutting tactic is a relic of the past. Today’s BPO industry is a £100 billion...

2.4K

Opinion

Are Investors Right to Be Nervous about CXM Providers? Well, It Depends!

Generative AI (gen AI) is transforming the customer experience management (CXM) landscape, challenging traditional contact centers. While concerns about declining revenues and...

2.6K

Opinion

India is the Most Favored Offshore CX Delivery Location in 2024

The Philippines and South Africa tie for the silver medal, Malaysia places 3rd; low favorability marks for Honduras and Serbia India retains...

3.8K

Opinion

Head to Head: Mark Hillary interviews IBA Group CEO, Sergei Levteev

One of our partners, IBA Group, celebrated their 30th birthday last year. It’s fascinating to learn what we can expect in technology...

4.1K

Opinion

Ethical Outsourcing and a Regenerative Economy

In the fast-paced world of global commerce, ‘outsourcing’ has often been synonymous with cost-cutting and efficiency—sometimes at the expense of ethical considerations...

Intelligent Sourcing is a multi media platform supplying information on all areas of ITO, BPO, Shared Services and Sourcing to decision making end users.

The content is built on thought leadership and opinion none of which is sales or marketing lead. The portfolio includes events, special reports, podcasts, video, news bulletins all linking back to our resource based website.

Intelligent Sourcing

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Opinion

What Is the future for work in a world of uncontrolled war and exponential AI?

The BPO Revolution: How Outsourcing is Evolving to Accelerate Business Growth

Are Investors Right to Be Nervous about CXM Providers? Well, It Depends!

India is the Most Favored Offshore CX Delivery Location in 2024

Head to Head: Mark Hillary interviews IBA Group CEO, Sergei Levteev

Ethical Outsourcing and a Regenerative Economy

CX Files: Leigh Hopwood – CCMA – CX From The Buyer’s Perspective

Latest Research – The American Nearshore: 2024

Complex Liability Clauses in Outsourcing Contracts

Are Human-centric Experiences Possible with Gen AI? We Think So!