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Opinion

2.0K

Opinion

Head to Head: Mark Hillary interviews IBA Group CEO, Sergei Levteev

One of our partners, IBA Group, celebrated their 30th birthday last year. It’s fascinating to learn what we can expect in technology...

2.3K

Opinion

Ethical Outsourcing and a Regenerative Economy

In the fast-paced world of global commerce, ‘outsourcing’ has often been synonymous with cost-cutting and efficiency—sometimes at the expense of ethical considerations...

1.9K

Opinion

How global companies use AI to prevent supply chain disruptions

As they strive to make their supply chains more resilient, global companies are grappling with two challenges: the difficulty in discerning potential...

1.6K

Opinion

How to Drive Business Growth Through AI Outsourcing

In a world rapidly being reshaped by technological advancements, Artificial Intelligence (AI) outsourcing emerges as a pivotal player, steering businesses toward a future...

2.2K

Opinion

Automation and machine learning boosts productivity, engages employees, and delights customers

The business use of applied Artificial Intelligence (AI) has been the key technology trend of 2023. Although AI has been studied by...

1.7K

Opinion

Should You Be Looking at Skill-Based Teams as Part of Your Outsourcing Strategy?

In every business around the globe, team structures have long been the backbone that defines how work gets done and goals are...

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The content is built on thought leadership and opinion none of which is sales or marketing lead. The portfolio includes events, special reports, podcasts, video, news bulletins all linking back to our resource based website.

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Opinion

Head to Head: Mark Hillary interviews IBA Group CEO, Sergei Levteev

Ethical Outsourcing and a Regenerative Economy

How global companies use AI to prevent supply chain disruptions

How to Drive Business Growth Through AI Outsourcing

Automation and machine learning boosts productivity, engages employees, and delights customers

Should You Be Looking at Skill-Based Teams as Part of Your Outsourcing Strategy?

Head to Head: Mark Hillary interviews IBA Group CEO, Sergei Levteev

Sensée and The Contact Company CEOs talk openly about a successful future together

The UK National Contact Centre Awards

Location, Location, Location – 2024 and beyond

Developing Great Career Options For CX Teams