DDC Outsourcing Solutions (DDC OS) is a highly experienced BPO and Customer Service provider.
Our results-driven solutions are delivered across the globe, so whether you’re looking for onshore, nearshore or offshore support DDC OS are the partner for you. Our greatest asset is our multilingual, highly skilled community of over 5,000 people.
Our key to success is building a strategic partnership with our clients, utilising a balanced blend of people, technology, and location to offer solutions that are measurable, agile and innovative.
Each project is unique, and we will work with you to design and implement the right outsourced solution for your organisation. DDC OS looks to build long-term partnerships considering your current and potential future requirements.
So, what are you waiting for? Get in touch.
We invest in the people that voice your vision.
Outworx was born from a commitment to deliver a BPO Contact Centre Solution with the ability to deliver a precisely tailored fit for any client campaign or business process requirement.
Our journey into the Global Business Services sector required a nimble, excellence-driven approach, founded on entrepreneurial drive, with a view to creating a centre of excellence, the people’s call centre. The result of this journey is a centre of excellence delivering service excellence and stewardship, in the international contact centre and Business Process Management industries.
As the Offshore outsourcing partner for multiple international brands in the insurance, financial, utilities, retail, legal and media sectors Outworx drives performance and delivery that focus on continual improvement and development.
The ability to deliver industry leading customer services, inbound and outbound sales, back-office processing through voice, webchat and email channels, rely on a deep understanding of Customer Experience and Customer Satisfaction.
The centre of excellence ethos provides, among others, the following advantages;
Above-average compensation, competitive incentive structures and advanced development programmes, drive a highly motivated workforce, and a dedication to continual development and improvement
English language fluency and the availability of talent through various strategic relationships, impact sourcing and targeted recruitment strategies
World Class Standards, industry-leading accreditations in multiple countries and numerous regulatory environments
Flexible, client-centric, exact fit omnichannel campaign design
Competitive pricing due to a low cost of operations and innovative technology
24/7 x 365 operational availability spanning multiple time zones
Undistracted focus on client corporate strategy
4051, South Africa
Xceed is one of the leading BPO players in the EMEA region proudly managing various international & local programs; providing them with a wide array of contact center services, BPO consultation as well as Shared Services (HRO, FAO) in different languages such as; Arabic, English, French, German, Italian, Spanish, Greek, Russian, in addition to Turkish. Capitalizing on company ground breaking success, Xceed currently has 10,000 + Omni channel workstations in Egypt distributed among 7 sites , an additional site in Morocco with capacity of 1,000 Omni channel workstations in addition to expanding in Mauritius
Xceed prides itself on its ability to adopt disruptive technologies, such as RPA, AI, and predictive analytics. The company is also partnered with top security vendors to maximize data security for client intellectual property. This has allowed the company to optimize performance while maintaining best-in-class service quality, all while delivering superior quality and value to its clients.
