TTEC in EMEA is an award winning digital customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of today’s most iconic and disruptive brands from retail to financial services. TTEC in EMEA has a network of contact centre, work@home and back office operations in Belfast, Dublin, Sofia and Plovdiv in Bulgaria, Krakow, Athens, Cairo, Casablanca and most recently has announced a new contact centre in Leeds, UK after winning the contract to undertake a digital CX transformation programme for Volkswagen Group UK, which includes the Audi, ŠKODA, SEAT, Volkswagen Passenger Cars and Volkswagen Commercial Vehicles brands.
TTEC sites were named “Outsourced Contact Centre of the Year” and “Best Pan-European Contact Centre of the Year” silver award at the 2019 European Contact Centre & Customer Service Awards (ECCCSAs). TTEC in EMEA was also named a finalist for “Best Employer – Great Places to work”.
As a BPO, VeriCall offers a unique blend of AI, automation and mobile and digital technologies that, combined with our proven operational expertise and flexible 24/7 service delivery model, helps companies to accelerate their outsourcing strategies. A full suite of services that work across all platforms – Voice, SMS, Live Chat, Social as well as PCI compliant payments can support companies of any size and in any industry.
VeriCall is a member of the UKCCF ( UK Contact Centre Forum) and a Fife Business Awards finalist 2020 as well as one of the Recognised leaders in Customer Centre Solutions ( Corporate Excellence Awards 2020).