Every year, thousands of associates handle millions of interactions with customers; each touchpoint is an opportunity to deepen the connection between user and brand to create that most coveted result - loyalty. In 20 years, GlowTouch has grown into a global presence that shows clients how to scale their operations and seamlessly manage the customer experience across all channels and devices.
We have the knowledge, technology infrastructure, and CX savvy to turn customer service into customer retention. Our expertise in managing the user journey is augmented by a deep pool of skilled IT professionals whose collective ability is among the reasons we are known as The Uncommon BPOTM. Other elements include a business model based on building partnerships – our average client tenure is more than 12 years – and a Putting People First approach that applies to our employees, our clients, and their customers.
These ideals are reinforced by a commitment to impact sourcing, participation in the UN Global Compact, and the belief that doing well in business is a conduit for doing well in the communities where we live and work. Externally, this means outreach to disadvantaged communities, a corporate philanthropic foundation, and paid time off for charitable work. Internally, we train and empower employees to seize the initiative, and we have developed a career advancement program to afford personnel the tools to prepare themselves for the advancement opportunities that arise.
We are a WBENC- and NMSDC-certified woman and minority-owned business, and we also have an internal supplier diversity program when soliciting vendors for various needs. The corporate leadership reflects the company’s presence in four distinct regions of the world, each with its unique culture. The best solutions come from multiple perspectives, drawn from a variety of backgrounds. From that multiplicity of experiences comes a unity of purpose. That is diversity that delivers results.
GlowTouch is based on Louisville, KY, with additional contact center locations in the US, India, the Dominican Republic, and the Philippines. For more information, visit: www.GlowTouch.com.
We invest in the people that voice your vision.
Outworx was born from a commitment to deliver a BPO Contact Centre Solution with the ability to deliver a precisely tailored fit for any client campaign or business process requirement.
Our journey into the Global Business Services sector required a nimble, excellence-driven approach, founded on entrepreneurial drive, with a view to creating a centre of excellence, the people’s call centre. The result of this journey is a centre of excellence delivering service excellence and stewardship, in the international contact centre and Business Process Management industries.
As the Offshore outsourcing partner for multiple international brands in the insurance, financial, utilities, retail, legal and media sectors Outworx drives performance and delivery that focus on continual improvement and development.
The ability to deliver industry leading customer services, inbound and outbound sales, back-office processing through voice, webchat and email channels, rely on a deep understanding of Customer Experience and Customer Satisfaction.
The centre of excellence ethos provides, among others, the following advantages;
Above-average compensation, competitive incentive structures and advanced development programmes, drive a highly motivated workforce, and a dedication to continual development and improvement
English language fluency and the availability of talent through various strategic relationships, impact sourcing and targeted recruitment strategies
World Class Standards, industry-leading accreditations in multiple countries and numerous regulatory environments
Flexible, client-centric, exact fit omnichannel campaign design
Competitive pricing due to a low cost of operations and innovative technology
24/7 x 365 operational availability spanning multiple time zones
Undistracted focus on client corporate strategy
4051, South Africa