Technical Support
KY 40223
Founded in 2002, GlowTouch is an emerging industry leader in contact center and technology outsourcing solutions. We help clients around the world scale their operations and seamlessly integrate customer success across their channels, platforms, and devices. Each customer touchpoint is our opportunity to create a positive impression, increase brand confidence, and build loyalty for our clients’ valued customer base.
Our 1,700 employees are the core of our “Putting People First” ethos and enable GlowTouch to deliver its superior omnichannel customer and technical support. We invest in developing each GlowTouch team member as individuals, not just employees. Our people receive ongoing education, soft skills development, and customer experience instruction. We also provide opportunities for certification in various technical programs through our robust training programs.
GlowTouch is a six-time Inc. 5000 honoree and certified Woman-Owned Business. Our President and Founder Vidya Ravichandran exemplifies our people-first culture and believes in equal opportunities for everyone. Impact sourcing is an integral initiative at GlowTouch that benefits both our clients and our communities.
The communities we live in and serve are essential to who we are as an organization. We established the GT Foundation in 2004 to provide philanthropic aid to impoverished populations. We spend a percentage of our annual company profits to provide quality health services, educational assistance, and employment opportunities to economically challenged families.
GlowTouch headquarters is in Louisville, KY, with additional locations in Mangalore and Bangalore, India. For more information, visit: www.GlowTouch.com.
4051, South Africa
We invest in the people that voice your vision.
Outworx was born from a commitment to deliver a BPO Contact Centre Solution with the ability to deliver a precisely tailored fit for any client campaign or business process requirement.
Our journey into the Global Business Services sector required a nimble, excellence-driven approach, founded on entrepreneurial drive, with a view to creating a centre of excellence, the people’s call centre. The result of this journey is a centre of excellence delivering service excellence and stewardship, in the international contact centre and Business Process Management industries.
As the Offshore outsourcing partner for multiple international brands in the insurance, financial, utilities, retail, legal and media sectors Outworx drives performance and delivery that focus on continual improvement and development.
The ability to deliver industry leading customer services, inbound and outbound sales, back-office processing through voice, webchat and email channels, rely on a deep understanding of Customer Experience and Customer Satisfaction.
The centre of excellence ethos provides, among others, the following advantages;
Above-average compensation, competitive incentive structures and advanced development programmes, drive a highly motivated workforce, and a dedication to continual development and improvement
English language fluency and the availability of talent through various strategic relationships, impact sourcing and targeted recruitment strategies
World Class Standards, industry-leading accreditations in multiple countries and numerous regulatory environments
Flexible, client-centric, exact fit omnichannel campaign design
Competitive pricing due to a low cost of operations and innovative technology
24/7 x 365 operational availability spanning multiple time zones
Undistracted focus on client corporate strategy
