Outworx Contact Centre

We invest in the people that voice your vision.

Outworx was born from a commitment to deliver a BPO Contact Centre Solution with the ability to deliver a precisely tailored fit for any client campaign or business process requirement.

Our journey into the Global Business Services sector required a nimble, excellence-driven approach, founded on entrepreneurial drive, with a view to creating a centre of excellence, the people’s call centre. The result of this journey is a centre of excellence delivering service excellence and stewardship, in the international contact centre and Business Process Management industries.

As the Offshore outsourcing partner for multiple international brands in the insurance, financial, utilities, retail, legal and media sectors Outworx drives performance and delivery that focus on continual improvement and development.

The ability to deliver industry leading customer services, inbound and outbound sales, back-office processing through voice, webchat and email channels, rely on a deep understanding of Customer Experience and Customer Satisfaction.

The centre of excellence ethos provides, among others, the following advantages;

  • Above-average compensation, competitive incentive structures and advanced development programmes, drive a highly motivated workforce, and a dedication to continual development and improvement
  • English language fluency and the availability of talent through various strategic relationships, impact sourcing and targeted recruitment strategies
  • World Class Standards, industry-leading accreditations in multiple countries and numerous regulatory environments
  • Flexible, client-centric, exact fit omnichannel campaign design
  • Competitive pricing due to a low cost of operations and innovative technology
  • 24/7 x 365 operational availability spanning multiple time zones
  • Undistracted focus on client corporate strategy
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