Opinion
-
2.6KCaribbean positioned as a UK CX delivery alternative
January 27, 2021
Coming into 2021, British CX executives face significant challenges. These include recruitment/retention and deploying the right technologies that will both impact end-user...
-
5.6KNicaragua – An Established Location for Outsourcing Excellence
January 18, 2021
Over the past two decades, the growth of different outsourcing jurisdictions has been a hallmark of BPO. In many cases, these cities,...
-
3.2K
BPO hidden offshore gems Part 1 – Mangalore
January 11, 2021
In the spirit of business continuity, CX decision-makers in major demand markets are looking for new locations that will permit them to...
-
3.5K
Top 5 BPO CX predictions for 2021
December 18, 2020
The end of any year usually draws a flurry of predictions, be it in sports, politics, the economy or even professional wrestling. In...
-
3.5KTop Performing Technology, Tools and Trends in Contact Centres
December 2, 2020
Artificial intelligence (AI) is becoming an integral part of the modern business landscape, and contact centres are no exception. Research has found...
-
3.5KFeeding information to hungry robots: 6 actions for creating your strategic roadmap for automation
November 30, 2020
Automation will transform most jobs in the insurance sector over the next decade. It isn’t a new concept, but one that’s quickly...
-
3.6KWhat’s the Difference Between a Call Centre and a Contact Centre?
November 17, 2020
Customer needs and touchpoints are increasingly complex. To thrive, brands must adopt the channels their customers actively use and go above and...
-
3.6KLeveraging Diversity for Success : Just don’t make it a slogan
October 20, 2020
If the Covid-19 pandemic was not the front-page news story, issues of diversity, inclusion and empowerment would be receiving more attention. After...
-
3.4KABBYY Digital Intelligence selected by Paragon Customer Communications to drive digital transformation
October 14, 2020
ABBYY, a digital intelligence company, has announced a collaboration with Paragon Customer Communications – the leading provider of insightful customer communications solutions...
-
3.6KHow to Nail your Black Friday CX Strategy
October 9, 2020
As COVID-19 continues to impact the economy and shoppers behaviour, Black Friday is set to be unlike any we’ve ever had. The...
