Investing in technology has always been problematic. In recent years, with digital technologies, organizations have tended not to fully investigate risk and...
Technology is inherently democratic in nature. There are very few countries in which a person cannot take an interest in IT from...
By Dr Nicola Millard Principal innovation partner, BT All of these headlines appear with amazing regularity in the world of customer experience....
If you go back two decades the business press was constantly full of stories about outsourcing – offshoring in particular. Every management...
In the current global business environment, executives are feeling pressure to make decisions quickly, based on sensational headlines that may not tell...
Having just announced TTEC’s contract win with Volkswagen Group to deliver a five-year digitisation plan to transform CX we asked Iain Banks...
There has been a solid number of outsourcing success stories in Latin America over the past two decades, each worthy of praise...
Brexit election aftermath The General Election in December concluded in a huge win for the Conservative Party, and a mandate for the...
The offshore delivery market is in the throes of disruption. Enterprises are pressuring their BPO partners to find locations that include not...
The United States economy continues to chug along, and unemployment is at the lowest rate it’s been in half a century. When...