February 16, 2021
Undoubtedly, there is an opportunity now for many companies in many sectors to deal directly with the challenges of introducing Ai machine...
February 3, 2021
The hunt is on for new nearshore delivery locations. And, while the choices in the American nearshore have been aplenty over the past two...
January 27, 2021
Coming into 2021, British CX executives face significant challenges. These include recruitment/retention and deploying the right technologies that will both impact end-user...
January 18, 2021
Over the past two decades, the growth of different outsourcing jurisdictions has been a hallmark of BPO. In many cases, these cities,...
January 11, 2021
In the spirit of business continuity, CX decision-makers in major demand markets are looking for new locations that will permit them to...
December 18, 2020
The end of any year usually draws a flurry of predictions, be it in sports, politics, the economy or even professional wrestling. In...
December 2, 2020
Artificial intelligence (AI) is becoming an integral part of the modern business landscape, and contact centres are no exception. Research has found...
November 30, 2020
Automation will transform most jobs in the insurance sector over the next decade. It isn’t a new concept, but one that’s quickly...
November 17, 2020
Customer needs and touchpoints are increasingly complex. To thrive, brands must adopt the channels their customers actively use and go above and...
October 20, 2020
If the Covid-19 pandemic was not the front-page news story, issues of diversity, inclusion and empowerment would be receiving more attention. After...