Opinion
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1.8KMaster effortless CX with 4 Digital Transformation strategies
Companies of all types are experiencing surging volumes of enquiries as the virus impacts business operations around the world. Customer service requests...
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2.5KRethinking offshoring essential for BPO’S moving forward
Moving into the second half of 2020, everything is on the table in terms of how outsourcers approach front-line delivery. Industry watchers...
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2.4KProspects of work for the lockdown generation
South Africa’s 58% youth employment rate was already a crisis before the coronavirus pandemic. Economists predict dire outcomes for the current lockdown...
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2.0KHere’s some good news, There’s a simple fix for CX disruption
Let me preface everything in this post with one very important point: there will always be a place for traditional BPO. Even...
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2.3KHow Customer Support Leaders Can Manage a Crisis Like COVID-19
As a customer support leader, you were likely anxious and full of questions when the COVID-19 crisis emerged. How will you keep...
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2.4KCOVID-19: Five things that have made the difference for clients and vendors
There have been numerous reports in the media about the challenges that client firms and vendors have struggled with as COVID-19 spread...
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2.0KRetail’s New Foot Fall: The Customer Service Team
COVID is with us now and into the foreseeable. Retailers with an active or soon to be active ecommerce solution and strategy...
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2.5KReflections of the South African GBS Sector in Lockdown
Ubuntu – An African term meaning”I am, because we are” Our country has been grappling with the lockdown and its prospects for future growth...
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1.7KTTEC Hiring Over 3,500 Remote Contact Centre Agents in the UK for its work-from-home programme
As TTEC has recently announced that it has ranked #13 on Virtual Vocations’ annual list of the Top 25 Employer Partners for...
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3.2KCreating Team environment in the “New Normal” Workplace – Post Covid-19
The Covid-19 pandemic has radically altered the picture of “teamwork.” Outsourcing, like many professions, depends on creating a work environment where teams...
