April 7, 2022
KONECTA, the leading provider of Spanish-speaking Customer Experience (CX) BPO solutions, has reached an agreement with the Italian company COMDATA to create...
April 5, 2022
By 2026, 75% of customers who call customer service and support organisations will do so out of loneliness, not because they have...
Ventrica, the fast-growth multilingual customer management outsourcer for blue-chip brands, is pleased to announce the appointment of Iain Banks as its new Chief...
March 13, 2022
Quantanite, a business process outsourcing (BPO) and customer experience (CX) solutions company, today announced the Grand Opening and ribbon cutting of its...
February 9, 2022
There has been a marked increase in the number of first-time outsourcers looking to offshore their customer-service, back-office and technical support functions...
August 8, 2021
When COVID-19 pushed millions around the world to work from home, little focus was given at the time of urgency to the...
June 23, 2021
Think about the costs involved in running a contact centre. You have all that physical infrastructure to manage – the building itself,...
June 8, 2021
Apple has been forced to delay the launch of their latest iPhone because there is a global shortage of silicon chips –...
May 25, 2021
This is an extract from my new book ‘WFH: Securing The Future For Your Organization.’ The book was published at the end...
May 17, 2021
I was a guest on the CX Files podcast a couple of weeks ago. The theme was around the transition from outsourcing...