Opinion
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1.7KPrioritising the Digital Labour Force, GigCX and Nearshore in Post-Pandemic Remote Customer Management.
February 16, 2021
Undoubtedly, there is an opportunity now for many companies in many sectors to deal directly with the challenges of introducing Ai machine...
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1.9KBPO hidden offshore gems part 3 – Mexicali
February 3, 2021
The hunt is on for new nearshore delivery locations. And, while the choices in the American nearshore have been aplenty over the past two...
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1.8K
Caribbean positioned as a UK CX delivery alternative
January 27, 2021
Coming into 2021, British CX executives face significant challenges. These include recruitment/retention and deploying the right technologies that will both impact end-user...
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3.7KNicaragua – An Established Location for Outsourcing Excellence
January 18, 2021
Over the past two decades, the growth of different outsourcing jurisdictions has been a hallmark of BPO. In many cases, these cities,...
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2.0K
BPO hidden offshore gems Part 1 – Mangalore
January 11, 2021
In the spirit of business continuity, CX decision-makers in major demand markets are looking for new locations that will permit them to...
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2.6K
Top 5 BPO CX predictions for 2021
December 18, 2020
The end of any year usually draws a flurry of predictions, be it in sports, politics, the economy or even professional wrestling. In...
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2.6KTop Performing Technology, Tools and Trends in Contact Centres
December 2, 2020
Artificial intelligence (AI) is becoming an integral part of the modern business landscape, and contact centres are no exception. Research has found...
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2.7KFeeding information to hungry robots: 6 actions for creating your strategic roadmap for automation
November 30, 2020
Automation will transform most jobs in the insurance sector over the next decade. It isn’t a new concept, but one that’s quickly...
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2.8KWhat’s the Difference Between a Call Centre and a Contact Centre?
November 17, 2020
Customer needs and touchpoints are increasingly complex. To thrive, brands must adopt the channels their customers actively use and go above and...
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2.8KLeveraging Diversity for Success : Just don’t make it a slogan
October 20, 2020
If the Covid-19 pandemic was not the front-page news story, issues of diversity, inclusion and empowerment would be receiving more attention. After...
