Opinion
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2.0KStrategic Steering Of Automation: A Total value of Ownership Framework
Investing in technology has always been problematic. In recent years, with digital technologies, organizations have tended not to fully investigate risk and...
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4.4KBelarus drives IT services value
Technology is inherently democratic in nature. There are very few countries in which a person cannot take an interest in IT from...
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1.7KThe phone is dead; long live the phone.
By Dr Nicola Millard Principal innovation partner, BT All of these headlines appear with amazing regularity in the world of customer experience....
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1.6KShould Startups Be The Next Focus For CX Service Companies?
If you go back two decades the business press was constantly full of stories about outsourcing – offshoring in particular. Every management...
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4.2K
AMLO aside, Mexico retains significant nearshore BPO value
In the current global business environment, executives are feeling pressure to make decisions quickly, based on sensational headlines that may not tell...
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1.8KDisruptive Trends set to Transform the Auto Industry
Having just announced TTEC’s contract win with Volkswagen Group to deliver a five-year digitisation plan to transform CX we asked Iain Banks...
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3.4K
Facing the BPO crossroads in LatAm
There has been a solid number of outsourcing success stories in Latin America over the past two decades, each worthy of praise...
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1.5KUK plc needs a technology skilled workforce to remain globally competitive in 2020
Brexit election aftermath The General Election in December concluded in a huge win for the Conservative Party, and a mandate for the...
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3.6K
Belize carving out a nearshore English Niche
The offshore delivery market is in the throes of disruption. Enterprises are pressuring their BPO partners to find locations that include not...
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1.6KTen years gone: Remembering a blinkered BPO backlash
The United States economy continues to chug along, and unemployment is at the lowest rate it’s been in half a century. When...
