June 29, 2020
The perfect date for me would be staying at home, making a big picnic in bed, eating Wotsits and cookies while watching...
The quality and consistency of any company’s workforce plays a key role in the success of its operations. Business leaders are constantly...
June 25, 2020
Many of us are looking at helping employees get back to work and to a new normal but also thinking beyond the...
June 11, 2020
Companies of all types are experiencing surging volumes of enquiries as the virus impacts business operations around the world. Customer service requests...
Moving into the second half of 2020, everything is on the table in terms of how outsourcers approach front-line delivery. Industry watchers...
June 10, 2020
South Africa’s 58% youth employment rate was already a crisis before the coronavirus pandemic. Economists predict dire outcomes for the current lockdown...
June 3, 2020
Let me preface everything in this post with one very important point: there will always be a place for traditional BPO. Even...
As a customer support leader, you were likely anxious and full of questions when the COVID-19 crisis emerged. How will you keep...
There have been numerous reports in the media about the challenges that client firms and vendors have struggled with as COVID-19 spread...
May 20, 2020
COVID is with us now and into the foreseeable. Retailers with an active or soon to be active ecommerce solution and strategy...