Opinion

Can Offshore Outsourcing Keep up with the Kardashians?

June 29, 2020

The perfect date for me would be staying at home, making a big picnic in bed, eating Wotsits and cookies while watching...

Why Impact Sourcing Matters for Your Business

The quality and consistency of any company’s workforce plays a key role in the success of its operations. Business leaders are constantly...

Build Back Better; A successful return to work strategy

June 25, 2020

Many of us are looking at helping employees get back to work and to a new normal but also thinking beyond the...

Master effortless CX with 4 Digital Transformation strategies

June 11, 2020

Companies of all types are experiencing surging volumes of enquiries as the virus impacts business operations around the world. Customer service requests...

Rethinking offshoring essential for BPO’S moving forward

Moving into the second half of 2020, everything is on the table in terms of how outsourcers approach front-line delivery.  Industry watchers...

Prospects of work for the lockdown generation

June 10, 2020

South Africa’s 58% youth employment rate was already a crisis before the coronavirus pandemic. Economists predict dire outcomes for the current lockdown...

Here’s some good news, There’s a simple fix for CX disruption

June 3, 2020

Let me preface everything in this post with one very important point: there will always be a place for traditional BPO. Even...

How Customer Support Leaders Can Manage a Crisis Like COVID-19

As a customer support leader, you were likely anxious and full of questions when the COVID-19 crisis emerged. How will you keep...

COVID-19: Five things that have made the difference for clients and vendors

There have been numerous reports in the media about the challenges that client firms and vendors have struggled with as COVID-19 spread...

Retail’s New Foot Fall: The Customer Service Team

May 20, 2020

COVID is with us now and into the foreseeable. Retailers with an active or soon to be active ecommerce solution and strategy...