Opinion Archives - Page 9 of 11 - Intelligent Sourcing

How to make the most of an at-home contact centre operation

COVID-19 and the challenges it presents have already impacted on so many of our organisations. Our priority, like many others, has been...

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Normal Sucked. Let’s Make Sure New Normal Doesn’t.

Since lockdown, it’s been easy to mythologise ‘normal’ as if the markets and economies generally were taking full advantage of what 21st...

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Your Digital Transformation Needs a Smart Vendor Strategy

Behind every digital transformation is a team of people who make it happen. This typically includes a C-suite sponsor backed up by...

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Preparing for the Unexpected; Ways to keep business continuity

A pandemic such as the coronavirus (COVID-19) outbreak challenges business continuity for any organisation. COVID-19 is taking over daily life for people...

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Coronavirus pandemic beckons BPO contingency planning

As the planet shakes amid the onset of the swift spreading coronavirus, no sector of the economy is immune. In the outsourced...

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Outsourcers need to prepare for different recession scenarios

As COVID-19 ravages countries across the globe, outsourcers has risen to the challenge, with testimonials abounding about maintaining service levels for consumers while also...

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Rapid shift to homeworking must be done prudently

As outsourcers around the world cope with the onslaught of the coronavirus pandemic, many face the delicate balancing act of embracing home-working while preserving business continuity....