Opinion Archives - Page 9 of 10 - Intelligent Sourcing

Outsourcers need to prepare for different recession scenarios

As COVID-19 ravages countries across the globe, outsourcers has risen to the challenge, with testimonials abounding about maintaining service levels for consumers while also...

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Rapid shift to homeworking must be done prudently

As outsourcers around the world cope with the onslaught of the coronavirus pandemic, many face the delicate balancing act of embracing home-working while preserving business continuity....

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Covid-19: What To Do Now And Planning For 2021

I received a message today from a European CEO that I work with and he just said: “…it’s crazy here!” That sums...

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Strategy and Robotic Process Automation – Time To Say Hello

Strategy is a much abused word in management, having a longer pedigree of hype than say… artificial intelligence. Strategy seeks to answer...

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Reducing Poverty through Employment

What have you done today to reduce poverty? Perhaps it’s not a question that is frequently asked, but when you consider that...

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Contact Centre outsourcers must address attrition meaningfully

Today’s customer experience environment demands delivery of the best possible outcomes to end-users, and this reality is not lost on executives in...

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Strategic Steering Of Automation: A Total value of Ownership Framework

Investing in technology has always been problematic. In recent years, with digital technologies, organizations have tended not to fully investigate risk and...

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