Opinion
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4.1KThe Importance of Recruitment on CX
September 20, 2022
Many companies may feel that employee retention and recruitment efforts are becoming increasingly difficult. What is it that employees want in 2022,...
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6.0KThe intersect between Employee Experience and Customer Experience
September 15, 2022
When considering how these two experiences work together, it’s a simple equation: Employee Experience (EX) + Customer Experience (CX) = Customer Success...
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Customer Experience Solutions and Outsourcing Experts, Quantanite, expand Leadership Team further with new CCO
May 25, 2022
Quantanite, a customer experience (CX) solutions and outsourcing company, today announced the appointment of Andrew Hall as Chief Commercial Officer as...
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ChatLingual accelerates global expansion with UK headquarters
May 19, 2022
ChatLingual, the global, multilingual contact centre platform provider, today announced new UK Headquarters as it expands its innovative solution to enable agents...
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4.0KThe urgent need for moral leadership
May 18, 2022
In times of crisis, when uncertainty is rife, leaders who can inspire trust and temper anxiety are indispensable. Given how tumultuous the...
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5.5KWhy Employee Engagement Matters More Than Ever for the BPO Call Center
April 29, 2022
In today’s competitive employment market and amid the so-called Great Resignation, maintaining employee satisfaction, engagement and retention has become a top priority...
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The combination of Konecta and Comdata creates a world leader in the sector
April 7, 2022
KONECTA, the leading provider of Spanish-speaking Customer Experience (CX) BPO solutions, has reached an agreement with the Italian company COMDATA to create...
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3.3KWill customer service teams need a strategy to manage loneliness?
April 5, 2022
By 2026, 75% of customers who call customer service and support organisations will do so out of loneliness, not because they have...
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4.3KVentrica Appoints Iain Banks as new Chief Executive Officer
Ventrica, the fast-growth multilingual customer management outsourcer for blue-chip brands, is pleased to announce the appointment of Iain Banks as its new Chief...
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6.4KQuantanite to celebrate Grand Opening of Newest World Class Customer Experience Centre in Johannesburg
March 13, 2022
Quantanite, a business process outsourcing (BPO) and customer experience (CX) solutions company, today announced the Grand Opening and ribbon cutting of its...
