Opinion
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2.0KDisruptive Trends set to Transform the Auto Industry
Having just announced TTEC’s contract win with Volkswagen Group to deliver a five-year digitisation plan to transform CX we asked Iain Banks...
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3.8KFacing the BPO crossroads in LatAm
There has been a solid number of outsourcing success stories in Latin America over the past two decades, each worthy of praise...
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1.7KUK plc needs a technology skilled workforce to remain globally competitive in 2020
Brexit election aftermath The General Election in December concluded in a huge win for the Conservative Party, and a mandate for the...
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3.9K
Belize carving out a nearshore English Niche
The offshore delivery market is in the throes of disruption. Enterprises are pressuring their BPO partners to find locations that include not...
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1.9KTen years gone: Remembering a blinkered BPO backlash
The United States economy continues to chug along, and unemployment is at the lowest rate it’s been in half a century. When...
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1.5KComputer says yes: Why automation will make contact centres more ‘human’
BPOs are in the human workforce management business. You may bill against your agents’ time, but what you’re really selling is people...
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1.8K‘Robot’ Mania: Holding Back The Automation Industry?
“When I use a word,’ Humpty Dumpty said in rather a scornful tone, ‘it means just what I choose it to mean...
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5.0K
Caribbean BPO must define itself at Montego Bay conference
Currently, there is no shortage of prospective delivery points that are positioning themselves as logical spots for offshoring. This must be top...
