Opinion
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5.3KHow Has The Pandemic Affected Contact Centres In The Philippines?
September 30, 2020
Contact centres generate around $25 billion in annual revenue in the Philippines, which is about 10% of the entire national economy, employing...
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3.2KCloud Strategies – why they are today’s unsung hero
September 23, 2020
The crisis has been a test like no other of the ability of organisations to scale on-line transactions dramatically, securely, and reliably...
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3.7KWill BPOs Embrace Transparency And Learning In The New Normal?
September 14, 2020
When this pandemic started about half a year ago (feels like half a century) it was still quite rare for contact centre...
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3.5KHow intelligent (and integrated) automation can build resilience in the new normal
September 10, 2020
It is not a coincidence that in a year of heavily disrupted markets, intelligent automation (IA) has made a leap forward in...
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3.2KWork At Home well-being should be front of mind for BPO’S
Over the past six months, decision-makers have learned that remote working drives solid business benefits. These should not be underestimated. Through the...
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4.0K
Is The CX Industry Leading Others To The New Normal?
August 31, 2020
Change is difficult. We all know that. There is an entire field of psychology devoted to studying organisations and how change can...
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3.5KIs your team feeling isolated or lonely while working at home? Guess what, they’re not alone.
August 24, 2020
As we progress through the recent pandemic, conversations seem to be gravitating from “working at home is going wonderfully,” to “it’s not...
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CXTech adds GigCX to the mainstream
August 18, 2020
Article by Alistair Niederer, CEO Ember Group North America CXTech defines the wide and mature use of technology to assist in customer experience...
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3.4KBeyond COVID-19: How to Get the Most out of Distributed Workforces
August 13, 2020
Contact centres and other types of businesses are adapting to a new reality where a large proportion of employees are working from...
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3.2K
Can India and the Philippines still lead global BPO when WFH is now essential?
August 7, 2020
On the BBC World flagship technology programme ‘Digital Planet’ this week they explored some research undertaken recently by the Tuft’s University Digital Planet...
