Opinion
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3.1KThe urgent need for moral leadership
May 18, 2022
In times of crisis, when uncertainty is rife, leaders who can inspire trust and temper anxiety are indispensable. Given how tumultuous the...
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4.5KWhy Employee Engagement Matters More Than Ever for the BPO Call Center
April 29, 2022
In today’s competitive employment market and amid the so-called Great Resignation, maintaining employee satisfaction, engagement and retention has become a top priority...
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The combination of Konecta and Comdata creates a world leader in the sector
April 7, 2022
KONECTA, the leading provider of Spanish-speaking Customer Experience (CX) BPO solutions, has reached an agreement with the Italian company COMDATA to create...
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2.7KWill customer service teams need a strategy to manage loneliness?
April 5, 2022
By 2026, 75% of customers who call customer service and support organisations will do so out of loneliness, not because they have...
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3.2KVentrica Appoints Iain Banks as new Chief Executive Officer
Ventrica, the fast-growth multilingual customer management outsourcer for blue-chip brands, is pleased to announce the appointment of Iain Banks as its new Chief...
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5.4KQuantanite to celebrate Grand Opening of Newest World Class Customer Experience Centre in Johannesburg
March 13, 2022
Quantanite, a business process outsourcing (BPO) and customer experience (CX) solutions company, today announced the Grand Opening and ribbon cutting of its...
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4.5KTrends shaping South Africa’s Global Business Services industry in 2022
February 9, 2022
There has been a marked increase in the number of first-time outsourcers looking to offshore their customer-service, back-office and technical support functions...
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3.0KWork from Home: 3 underrated impacts we should be talking about
August 8, 2021
When COVID-19 pushed millions around the world to work from home, little focus was given at the time of urgency to the...
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6.3KBPO: Working from home could reduce your attrition by at least 30% – That’s millions of dollars per year
June 23, 2021
Think about the costs involved in running a contact centre. You have all that physical infrastructure to manage – the building itself,...
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4.4KThe challenges facing automotive brands in the post-pandemic 2020s
June 8, 2021
Apple has been forced to delay the launch of their latest iPhone because there is a global shortage of silicon chips –...
