Opinion
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3.5KIs your team feeling isolated or lonely while working at home? Guess what, they’re not alone.
August 24, 2020
As we progress through the recent pandemic, conversations seem to be gravitating from “working at home is going wonderfully,” to “it’s not...
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CXTech adds GigCX to the mainstream
August 18, 2020
Article by Alistair Niederer, CEO Ember Group North America CXTech defines the wide and mature use of technology to assist in customer experience...
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3.5KBeyond COVID-19: How to Get the Most out of Distributed Workforces
August 13, 2020
Contact centres and other types of businesses are adapting to a new reality where a large proportion of employees are working from...
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3.3KCan India and the Philippines still lead global BPO when WFH is now essential?
August 7, 2020
On the BBC World flagship technology programme ‘Digital Planet’ this week they explored some research undertaken recently by the Tuft’s University Digital Planet...
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3.8KHope, Opportunity, Prosperity, Elevation – Impact Sourcing IS Social Consciousness
August 5, 2020
Hope, Opportunity, Prosperity, Elevation – Impact Sourcing IS Social Consciousness Although recognition of Impact Sourcing is increasing, businesses and even social organizations...
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3.5KSocial media capabilities remain a major CX differentiator
July 28, 2020
Many outsourcing executives today question what contact channels need to be prioritized. It is a valid concern. While there is a plethora...
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3.3KEmbracing the post-Coronavirus smart working revolution
July 17, 2020
Homeworking has been the big growth area in the pandemic – with increases globally of between 20 and 40 percent. Crisis often...
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4.6KThe BPO’s sent everyone home, but how secure is your data now?
July 15, 2020
Business Process Outsourcing (BPO) faces a crisis. The Covid-19 coronavirus made it impossible, or extremely difficult, to work in contact centres over...
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2.9KLess Effort, More Happy – CX essentials
July 14, 2020
Organisations have faced a source of disruption unlike any in recent memory. In the coming months and years, the ability to be...
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3.4KWhere Lies the future of the RPA industry
July 6, 2020
The past two years have certainly been a boon for the robotic process automation (RPA) firms. Filled with hope and hype on...
