Opinion
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3.6KReflections of the South African GBS Sector in Lockdown
May 19, 2020
Ubuntu – An African term meaning”I am, because we are” Our country has been grappling with the lockdown and its prospects for future growth...
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3.4KTTEC Hiring Over 3,500 Remote Contact Centre Agents in the UK for its work-from-home programme
May 15, 2020
As TTEC has recently announced that it has ranked #13 on Virtual Vocations’ annual list of the Top 25 Employer Partners for...
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5.2KCreating Team environment in the “New Normal” Workplace – Post Covid-19
May 13, 2020
The Covid-19 pandemic has radically altered the picture of “teamwork.” Outsourcing, like many professions, depends on creating a work environment where teams...
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3.4KOutsourcing vs. a New Hamiltonianism: is a Future Duel Inevitable?
May 12, 2020
Last week, a story on outsourcing caught my attention. The Tennessee Valley Authority (TVA) – the largest United States government-owned power provider,...
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3.1KSA youth were asked what they needed during the pandemic. Here’s what they said
May 11, 2020
Youth on the world’s youngest continent have something to say during this Covid-19 crisis: “Don’t just talk at us, talk with us...
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3.4K
The world of IT outsourcing – post pandemic
April 29, 2020
As we slowly begin to take a deep breath with a downward trajectory of the pandemic, we need to look at how...
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6.1K
The outsourcing world beyond Covid-19
April 23, 2020
The Covid-19 pandemic has altered the business landscape for the world. Although, it is not as catastrophic as a meteor hitting the...
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3.9KEmerging trends during Covid 19
As TTEC announce their new e-book “Success begins at home”, Iain Banks, Regional VP International Markets shares with us how TTEC has...
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2.5KHow to make the most of an at-home contact centre operation
COVID-19 and the challenges it presents have already impacted on so many of our organisations. Our priority, like many others, has been...
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3.4KNormal Sucked. Let’s Make Sure New Normal Doesn’t.
April 21, 2020
Since lockdown, it’s been easy to mythologise ‘normal’ as if the markets and economies generally were taking full advantage of what 21st...
