January 30, 2020
There has been a solid number of outsourcing success stories in Latin America over the past two decades, each worthy of praise...
January 21, 2020
The offshore delivery market is in the throes of disruption. Enterprises are pressuring their BPO partners to find locations that include not...
January 12, 2020
The United States economy continues to chug along, and unemployment is at the lowest rate it’s been in half a century. When...
January 10, 2020
BPOs are in the human workforce management business. You may bill against your agents’ time, but what you’re really selling is people...
January 6, 2020
“When I use a word,’ Humpty Dumpty said in rather a scornful tone, ‘it means just what I choose it to mean...
December 7, 2019
Currently, there is no shortage of prospective delivery points that are positioning themselves as logical spots for offshoring. This must be top...