In the wake of the global pandemic, the world of hybrid work is spawning an array of new challenges for enterprises. Large...
Our latest deep-dive research report on Customer Behaviour launched last week made for fascinating reading. The research shows a complex and evolving...
So much has changed in the last couple of years through the pandemic, Brexit, the war in Ukraine and now the cost...
The uncertainty that has pervaded business since early 2020 shows little sign of abating. Within this vortex, the next chapter of economic...
In times of crisis, when uncertainty is rife, leaders who can inspire trust and temper anxiety are indispensable. Given how tumultuous the...
With all the latest AI and RPA technologies available on the market its hard not to get swept up in a desire...
Business agility has taken center stage for enterprises as they strategize to quickly adapt and respond to market challenges and opportunities. Organizations...
By 2026, 75% of customers who call customer service and support organisations will do so out of loneliness, not because they have...
The Metaverse is an emerging concept that uses next-generation, advanced technologies such as Augmented Reality (AR) / Virtual Reality (VR), digital assets,...
As the UK moves into the post-pandemic period, CX decision-makers are under pressure as never before to meet and exceed consumer demands....