All posts tagged "Featured"
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2.8KImpact Sourcing Chapter UK&I500 permanent jobs created for unemployed youth in Cape Town
Shadow Careers is an impact sourcing and job creation initiative which originated in Mitchells Plain, Cape Town. Since 2020, along with their...
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3.1KImpact Sourcing Chapter UK&IAn Outsourcing Industry Professional’s Guide to Social Sustainability in ESG
This white paper is a guide for business process outsourcing (BPO) professionals on Environmental, Social, and Governance (ESG), with a particular focus...
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2.4KDownloadsFostering Innovation During the Downturn
Organizations across industries and geographic regions have faced economic challenges due to the pandemic, macroeconomic conditions, and global disruptions. This circumstance has...
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4.6KOpinionChatGPT and the AI (‘Artifical Imperfections’) test
One big current idea is AI—artificial intelligence—where we seek to make computers do the sorts of things minds can do. Some of...
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3.1KImpact Sourcing Chapter UK&IEmbracing Impact Sourcing in SA’s Global Business Services Sector
iContact BPO, a customer service call centre serving international markets notably in the US and Canada, and part of AlefBet Holdings group, has a...
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4.5KNews5 Impacts of CX BPO Mega-Consolidation
Mergers and acquisitions denote an industry that is profitable, growing, and attractive—good health indicators for any sector. In the CX outsourcing space,...
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3.4KImpact Sourcing Chapter UK&IWhy your company should be Impact Sourcing
Ready to help communities in need while helping your bottom line? Impact sourcing offers employment opportunities to marginalized populations, connecting you with...
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2.7KNewsWhere’s the Best European-Language Workforce?
Effective communication with customers in their native language has become increasingly important in customer support sourcing decisions. That’s why over the past...
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3.6KOpinion
India is 2023’s Most Favored Offshore CX Delivery Location
India ranks first among enterprise CX decision-makers as their most favored choice for offshore customer management delivery for the second consecutive year....
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5.3KOpinionInterview: How technology is driving CX
In this recent interview with Mark Hillary, Sergei Levteev, Chairman and CEO of IBA Group, talks about the changes in technology over...
