When it comes to enterprise telecom, cloud, and other IT expenses, today’s procurement departments must balance mandates for operational efficiency, cost reduction,...
We are half way through 2022 but reading about poor customer experience and staff attrition rates in contact centres you would think...
Gig workers are becoming increasingly ubiquitous in Trust and Safety (T&S) roles. At this point, gig workers are generally engaged in transactional...
Even before the pandemic hit, more and more workers began shunning the traditional office in favor of other environments in which they...
In its inaugural edition of Top Employers for Tech Talent™, Everest Group ranked the leading US companies that employees perceive as the most...
Last month I wrote about the need for organisations to have a customer service reset in order to avoid the risk of...
Sigma Connected, Business Process Outsourcing specialists, explain how they are working toward reducing unemployment and growing South Africa’s economy through Impact Sourcing....
With rampant talent shortages and rapid advances in technology, organizations across the globe are feeling the urgency to upskill and reskill their...
Talking to members, I know I am not alone in feeling concerned for the future of our nation. We are faced with...
If I made a list of all my mistakes it would take a while to apologize for all of them. I think...