Change management is viewed as critical by 75% of GBS organizations, but only 16% manage change as an essential component of GBS...
The marketing industry is facing strong headwinds for a variety of reasons – from the demise of third-party cookies to rapidly evolving...
Debt collection is and always has been an issue. Private businesses, councils, housing associations and myriad others are going to have to...
As you’d expect we spend a lot of time here at Sigma thinking about what customers want. What keeps them happy, what...
As we approach the festive season, individuals are cutting back on festive spending as the cost of living crisis intensifies. There is...
The global macroeconomic environment has experienced considerable ups and downs in recent months. Europe and the UK and Ireland (UK&I), in particular,...
Ryan Strategic Advisory, in partnership with Cognitive Copy, is pleased to announce the publication of The Offshore BPO Confidence Index 2022. This document...
What is the future of work-from-home (WFH)? This was the title of a recent online lecture by Professor Nick Bloom of Stanford...
Organizations around the world have been using automation more and more over the last several years. Increasing pressure on bottom lines, rising...
Finding common ground with your customers can be extremely helpful, as discovering that your values and outlook are aligned can do wonders...