Social media is both a blessing and a curse for me. I love the connectivity it offers and the ability to engage...
Accenture, Adecco, Amazon, Generali, ISS, Marriott International, and Microsoft among leading businesses pledging to accelerate the economic integration of Ukrainian refugee women...
Today’s commercial reality is much different than even a few short years ago. In 2023, consumers and employees place a greater emphasis...
As a former inmate at the Arizona Women’s Prison, I spent ten years in an environment that could easily strip one of...
The Quantanite team was present at the recent CX Outsourcers conference in Glasgow, Scotland. The event focused exclusively on the Business Process...
With a mounting number of outsourcing businesses carefully studying how they can operate in more socially responsible ways, the Impact Sourcing recruitment...
In the ever-evolving world of CX, businesses are continually striving to provide exceptional customer service while embracing inclusivity. At Call Lab, we...
This issue of our ‘Talking Sourcing’ special report focuses on Customer Vulnerability and dealing with customer in straitened times. Vulnerable customers are...
Shadow Careers is an impact sourcing and job creation initiative which originated in Mitchells Plain, Cape Town. Since 2020, along with their...
Organisations striving to streamline their processes are often met with the challenge of extracting data from documents. A single obstacle can hinder...