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The second episode of the Talking Sourcing podcast from Intelligent Sourcing welcomes back our sponsor TTEC, here represented by Alistair Niederer and...
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6.7KDownloadsNicaragua – An Established Location for Outsourcing Excellence
Over the past two decades, the growth of different outsourcing jurisdictions has been a hallmark of BPO. In many cases, these cities,...
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3.6KOpinionBPO hidden offshore gems Part 1 – Mangalore
In the spirit of business continuity, CX decision-makers in major demand markets are looking for new locations that will permit them to...
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6.1KPodcastCX Files Podcast: Victor van Baal and Amahl Williams of SYKES Digital Services On CX Transformation In 2021
The first CX Files podcast of 2021 features a look to the future with a focus on digital transformation, innovation, and automation....
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6.0KDownloadsEverest Group’s 2020 enterprise key issues in Global Sourcing: Setting course when uncertainty rules supreme
While 2020 has been challenging on multiple fronts, many organizations have seen the positive side, taking on the challenge to recalibrate for...
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4.0KOpinion
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The end of any year usually draws a flurry of predictions, be it in sports, politics, the economy or even professional wrestling. In...
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Intelligent Sourcing’s Talking Sourcing podcast makes its debut sponsored by TTEC. Iain Banks, Group Vice President for EMEA at TTEC, and independent...
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3.9KDownloadsTop Performing Technology, Tools and Trends in Contact Centres
Artificial intelligence (AI) is becoming an integral part of the modern business landscape, and contact centres are no exception. Research has found...
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5.6KPodcastWill GigCX Transform BPO And Contact Centres In 2021?
The gig economy has transformed many industries globally. Nobody stands in the rain waiting for a taxi today, thanks to Uber, and...
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4.0KOpinionFeeding information to hungry robots: 6 actions for creating your strategic roadmap for automation
Automation will transform most jobs in the insurance sector over the next decade. It isn’t a new concept, but one that’s quickly...
