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3.7KOpinionIs it time to turn the lights out on GBS?
For too long, Global Business Services (GBS) has been the backdoor pantry where the general admin operations of large organisations are relentlessly churned out...
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6.4KWebinarsABBYY Reimagine – It’s time to accelerate your business
Join us March 23-24, at ABBYY Reimagine – a virtual conference that will push leaders’ conventional understanding of intelligent automation and offer new strategies...
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3.2KOpinionBPO needs a new focus on Post-Pandemic messaging
The Business Process Outsourcing (BPO) industry was affected and changed profoundly by the Covid-19 pandemic over the past year. Not only did...
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2.7KOpinionInternational Women’s Day: Advice for Aspiring Entrepreneurs
I’m always looking for opportunities to coach and mentor others with entrepreneurial dreams, so when a colleague suggested I share my thoughts...
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2.2KImpact Sourcing Chapter UK&IImpact Cultivating – A Cornerstone for Impact Sourcing
Impact sourcing is the new business lingo. Companies are touting their approach to impact sourcing and showcasing their civic mindedness. In many...
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3.6KOpinion
Is your BPO sales message focused on technology or the customer?
Customer Experience is one of the fastest moving industries anywhere in the world at present. I know that if you have not...
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3.4KDownloadsPost Pandemic outsourcing trends for CEO’s
It has been a year into the pandemic, however, there is very little evidence and clarity as to how the outsourcing sector...
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2.5KDownloadsRecession-proof your finance organization: Building business resiliency with digital intelligence
If ever there was a time for an organization to truly commit to digital transformation, this is it. Digital transformation within finance...
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4.1KDownloadsBusiness Process Services (BPS) 4.0: Heralding the Start of a New Era
Like most industries around the world, BPS was hit hard by the COVID-19 crisis. The industry’s initial response to the unprecedented disruption...
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2.7KOpinionDemand for virtual agents will put pressure on recruitment supply
Let’s face it, the way in which front-line support team members were sourced over the past two decades is changing. The agent...
