News - Page 21 of 37 - Intelligent Sourcing

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News

Should you scrap all your planned webinars?

Earlier this week I interviewed Michele Rowan from the WFH Alliance in the US. As a trade body that focuses on best...

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Downloads

Federated Learning: Comparisons, Benefits and application

Organizations have identified Artificial Intelligence (AI) as a quintessential enabling layer in their digital transformations. As AI adoption increases, so too does...

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Opinion

WFH: Securing The Future For Your Organization

This is an extract from my new book ‘WFH: Securing The Future For Your Organization.’ The book was published at the end...

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Opinion

Outside In – ‘Anything as a Service’ Includes CX And Cars!

I was a guest on the CX Files podcast a couple of weeks ago. The theme was around the transition from outsourcing...

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Opinion

A focus on Work-Life-Balance must be an integral part of the new normal

One of the benefits mentioned most often by employees and employers that are now using a work-from-home (WFH) delivery model is the...

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Opinion

CX As A Service (CXaaS) Embraces the Opportunities Offered in the Cloud

The traditional focus of managing customer experience has always been the contact centre. This is understandable as the customer service process has...

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Podcast

Beyond the balance sheet: business and social value

Outsourcing is often perceived as a means of saving money and obviously if it doesn’t work as a business proposition it wouldn’t...

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Downloads

Building a Healthy Transformation Pipeline through Hybrid Process Mining

Organizations across industries are increasingly adopting transformation levers such as automation and process re-engineering to build agile and resilient operations. However, many...