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4.1KOpinionVentrica Appoints Iain Banks as new Chief Executive Officer
Ventrica, the fast-growth multilingual customer management outsourcer for blue-chip brands, is pleased to announce the appointment of Iain Banks as its new Chief...
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2.3KNewsUltimate CX: Grounded With Concorde?
When the Concorde fleet was permanently grounded nearly 20 years ago in 2003, it also marked the demise of ‘ultimate CX’. There’s a fundamental...
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2.8KNewsMetaverse Primer: What Is It and Where Can It Be Used
The Metaverse is an emerging concept that uses next-generation, advanced technologies such as Augmented Reality (AR) / Virtual Reality (VR), digital assets,...
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6.1KOpinionQuantanite to celebrate Grand Opening of Newest World Class Customer Experience Centre in Johannesburg
Quantanite, a business process outsourcing (BPO) and customer experience (CX) solutions company, today announced the Grand Opening and ribbon cutting of its...
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2.2KNewsStrategies for effective hybrid working
As the UK moves into the post-pandemic period, CX decision-makers are under pressure as never before to meet and exceed consumer demands....
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3.9KNewsWinning with Vendor Ecosystems for Innovation
Outsourcing innovation, particularly for digital capabilities and processes, may be critical for survival, but it isn’t easy to generate results by doing...
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2.4KDownloads5 Success-driving Actions: How to Manage Extreme Outsourcing Pricing
Outsourcing services have transformed profoundly as a result of the pandemic; evolving client needs and operating models; the advent of new technologies...
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3.1KFeaturesIntelligent Sourcing and CCP engage in strategic partnership to provide even more opportunity for vendors and enterprises in the CX critical hire space.
London Feb 2022: Intelligent Sourcing, the leading independent content platform for the sourcing community has engaged in a partnership with CCP (Contact...
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100.0KImpact Sourcing Chapter UK&IEffort needed to move Impact Sourcing to BPO mainstream
Outsourcing business models are fluid. Over the years, many approaches have come to the fore only to be replaced by more innovative...
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5.3KOpinionTrends shaping South Africa’s Global Business Services industry in 2022
There has been a marked increase in the number of first-time outsourcers looking to offshore their customer-service, back-office and technical support functions...
