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Opinion
ChatLingual accelerates global expansion with UK headquarters
ChatLingual, the global, multilingual contact centre platform provider, today announced new UK Headquarters as it expands its innovative solution to enable agents...
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3.8KOpinionThe urgent need for moral leadership
In times of crisis, when uncertainty is rife, leaders who can inspire trust and temper anxiety are indispensable. Given how tumultuous the...
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4.2KDownloadsWith all the latest AI and RPA technologies available on the market its hard not to get swept up in a desire...
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2.7KDownloads4Cs to Successfully Attain Business Agility in GBS Organizations
Business agility has taken center stage for enterprises as they strategize to quickly adapt and respond to market challenges and opportunities. Organizations...
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5.3KOpinionWhy Employee Engagement Matters More Than Ever for the BPO Call Center
In today’s competitive employment market and amid the so-called Great Resignation, maintaining employee satisfaction, engagement and retention has become a top priority...
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News
An innovative impact sourcing solution created and tailored for the GBS industry to create careers
” Imagine a world where the success of a business is not just measured in pounds and pence, but includes what it...
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News
Humanising the Customer Journey
When last did you share an insightful conversation with a bot? Chances are never, yes, they are powerful tools for increased...
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Opinion
The combination of Konecta and Comdata creates a world leader in the sector
KONECTA, the leading provider of Spanish-speaking Customer Experience (CX) BPO solutions, has reached an agreement with the Italian company COMDATA to create...
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3.2KOpinionWill customer service teams need a strategy to manage loneliness?
By 2026, 75% of customers who call customer service and support organisations will do so out of loneliness, not because they have...
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2.9KImpact Sourcing Chapter UK&I
Why South African businesses should consider impact sourcing
Why should South African businesses consider impact sourcing? In conversation with Aeysha Coetzee-Ismail. The Covid pandemic has had an impact on every...
