When it comes to enterprise telecom, cloud, and other IT expenses, today’s procurement departments must balance mandates for operational efficiency, cost reduction,...
We are half way through 2022 but reading about poor customer experience and staff attrition rates in contact centres you would think...
Gig workers are becoming increasingly ubiquitous in Trust and Safety (T&S) roles. At this point, gig workers are generally engaged in transactional...
In preparation for SSOW Autumn this September, SSON Digital sat down with Jim Hankins, the Executive Director of HR Shared Services at...
The COVID-19 pandemic has changed the future of work as we know it. There are a number of challenges facing shared services...
Shared Services & Outsourcing Week Autumn is back September 20-23, 2022, at the Bellagio Hotel & Casino in Las Vegas. At SSOW...
Even before the pandemic hit, more and more workers began shunning the traditional office in favor of other environments in which they...
In its inaugural edition of Top Employers for Tech Talent™, Everest Group ranked the leading US companies that employees perceive as the most...
Last month I wrote about the need for organisations to have a customer service reset in order to avoid the risk of...
Sigma Connected, Business Process Outsourcing specialists, explain how they are working toward reducing unemployment and growing South Africa’s economy through Impact Sourcing....