Change is difficult. We all know that. There is an entire field of psychology devoted to studying organisations and how change can...
As we progress through the recent pandemic, conversations seem to be gravitating from “working at home is going wonderfully,” to “it’s not...
Article by Alistair Niederer, CEO Ember Group North America CXTech defines the wide and mature use of technology to assist in customer experience...
Contact centres and other types of businesses are adapting to a new reality where a large proportion of employees are working from...
On the BBC World flagship technology programme ‘Digital Planet’ this week they explored some research undertaken recently by the Tuft’s University Digital Planet...
Hope, Opportunity, Prosperity, Elevation – Impact Sourcing IS Social Consciousness Although recognition of Impact Sourcing is increasing, businesses and even social organizations...
Many outsourcing executives today question what contact channels need to be prioritized. It is a valid concern. While there is a plethora...
Homeworking has been the big growth area in the pandemic – with increases globally of between 20 and 40 percent. Crisis often...
Business Process Outsourcing (BPO) faces a crisis. The Covid-19 coronavirus made it impossible, or extremely difficult, to work in contact centres over...
Organisations have faced a source of disruption unlike any in recent memory. In the coming months and years, the ability to be...