Opinion
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2.9KIs The CX Industry Leading Others To The New Normal?
Change is difficult. We all know that. There is an entire field of psychology devoted to studying organisations and how change can...
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2.4KIs your team feeling isolated or lonely while working at home? Guess what, they’re not alone.
As we progress through the recent pandemic, conversations seem to be gravitating from “working at home is going wonderfully,” to “it’s not...
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CXTech adds GigCX to the mainstream
Article by Alistair Niederer, CEO Ember Group North America CXTech defines the wide and mature use of technology to assist in customer experience...
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2.4KBeyond COVID-19: How to Get the Most out of Distributed Workforces
Contact centres and other types of businesses are adapting to a new reality where a large proportion of employees are working from...
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2.4K
Can India and the Philippines still lead global BPO when WFH is now essential?
On the BBC World flagship technology programme ‘Digital Planet’ this week they explored some research undertaken recently by the Tuft’s University Digital Planet...
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2.7KHope, Opportunity, Prosperity, Elevation – Impact Sourcing IS Social Consciousness
Hope, Opportunity, Prosperity, Elevation – Impact Sourcing IS Social Consciousness Although recognition of Impact Sourcing is increasing, businesses and even social organizations...
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2.3KSocial media capabilities remain a major CX differentiator
Many outsourcing executives today question what contact channels need to be prioritized. It is a valid concern. While there is a plethora...
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2.5KEmbracing the post-Coronavirus smart working revolution
Homeworking has been the big growth area in the pandemic – with increases globally of between 20 and 40 percent. Crisis often...
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3.4KThe BPO’s sent everyone home, but how secure is your data now?
Business Process Outsourcing (BPO) faces a crisis. The Covid-19 coronavirus made it impossible, or extremely difficult, to work in contact centres over...
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2.2KLess Effort, More Happy – CX essentials
Organisations have faced a source of disruption unlike any in recent memory. In the coming months and years, the ability to be...
