Opinion
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3.5KThe outsourcing world beyond Covid-19
The Covid-19 pandemic has altered the business landscape for the world. Although, it is not as catastrophic as a meteor hitting the...
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1.8KEmerging trends during Covid 19
As TTEC announce their new e-book “Success begins at home”, Iain Banks, Regional VP International Markets shares with us how TTEC has...
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1.1KHow to make the most of an at-home contact centre operation
COVID-19 and the challenges it presents have already impacted on so many of our organisations. Our priority, like many others, has been...
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1.8KNormal Sucked. Let’s Make Sure New Normal Doesn’t.
Since lockdown, it’s been easy to mythologise ‘normal’ as if the markets and economies generally were taking full advantage of what 21st...
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2.0KYour Digital Transformation Needs a Smart Vendor Strategy
Behind every digital transformation is a team of people who make it happen. This typically includes a C-suite sponsor backed up by...
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1.5KPreparing for the Unexpected; Ways to keep business continuity
A pandemic such as the coronavirus (COVID-19) outbreak challenges business continuity for any organisation. COVID-19 is taking over daily life for people...
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1.8KCoronavirus pandemic beckons BPO contingency planning
As the planet shakes amid the onset of the swift spreading coronavirus, no sector of the economy is immune. In the outsourced...
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1.6K
Outsourcers need to prepare for different recession scenarios
As COVID-19 ravages countries across the globe, outsourcers has risen to the challenge, with testimonials abounding about maintaining service levels for consumers while also...
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1.5K
Rapid shift to homeworking must be done prudently
As outsourcers around the world cope with the onslaught of the coronavirus pandemic, many face the delicate balancing act of embracing home-working while preserving business continuity....
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2.4KCovid-19: What To Do Now And Planning For 2021
I received a message today from a European CEO that I work with and he just said: “…it’s crazy here!” That sums...
