Opinion

What are the benefits of Global Outsourcing?

January 20, 2023

Global versus local outsourcing Do they actually differ? Depends, really. There is no easy “yes” or “no” answer to the question. The...

How to overcome recruitment problems in today’s financial industry

January 18, 2023

The financial sector is currently experiencing high staff shortages and attrition following the COVID-19 pandemic. According to the most recent statistics from...

The most important CX trends to focus on in 2023

January 16, 2023

Quantanite recently published an ebook looking at our 2023 predictions for customer service and the broader customer experience (CX). What I really...

Content moderation is nasty, but essential. How do we make it better?

January 10, 2023

Content moderation is a dirty job, but someone has to do it. This is the reality of the Internet today. This is...

GBS Change Management Strategies: Lessons Learned from 60 Leading GBS Organizations

January 5, 2023

Change management is viewed as critical by 75% of GBS organizations, but only 16% manage change as an essential component of GBS...

Collections with care

December 14, 2022

Debt collection is and always has been an issue. Private businesses, councils, housing associations and myriad others are going to have to...

Human or digital? It’s about right time, right place

December 12, 2022

As you’d expect we spend a lot of time here at Sigma thinking about what customers want. What keeps them happy, what...

Supporting customers through the cost of living crisis will be key to maintaining loyalty

As we approach the festive season, individuals are cutting back on festive spending as the cost of living crisis intensifies. There is...

When will we scrap the WFH hybrid experiments and move to truly distributed work?

November 24, 2022

What is the future of work-from-home (WFH)? This was the title of a recent online lecture by Professor Nick Bloom of Stanford...