Let me preface everything in this post with one very important point: there will always be a place for traditional BPO. Even...
As a customer support leader, you were likely anxious and full of questions when the COVID-19 crisis emerged. How will you keep...
There have been numerous reports in the media about the challenges that client firms and vendors have struggled with as COVID-19 spread...
COVID is with us now and into the foreseeable. Retailers with an active or soon to be active ecommerce solution and strategy...
Ubuntu – An African term meaning”I am, because we are” Our country has been grappling with the lockdown and its prospects for future growth...
As TTEC has recently announced that it has ranked #13 on Virtual Vocations’ annual list of the Top 25 Employer Partners for...
The Covid-19 pandemic has radically altered the picture of “teamwork.” Outsourcing, like many professions, depends on creating a work environment where teams...
Last week, a story on outsourcing caught my attention. The Tennessee Valley Authority (TVA) – the largest United States government-owned power provider,...
Youth on the world’s youngest continent have something to say during this Covid-19 crisis: “Don’t just talk at us, talk with us...
As we slowly begin to take a deep breath with a downward trajectory of the pandemic, we need to look at how...