Opinion
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1.5KHere’s some good news, There’s a simple fix for CX disruption
Let me preface everything in this post with one very important point: there will always be a place for traditional BPO. Even...
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1.7KHow Customer Support Leaders Can Manage a Crisis Like COVID-19
As a customer support leader, you were likely anxious and full of questions when the COVID-19 crisis emerged. How will you keep...
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1.9KCOVID-19: Five things that have made the difference for clients and vendors
There have been numerous reports in the media about the challenges that client firms and vendors have struggled with as COVID-19 spread...
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1.6KRetail’s New Foot Fall: The Customer Service Team
COVID is with us now and into the foreseeable. Retailers with an active or soon to be active ecommerce solution and strategy...
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2.1KReflections of the South African GBS Sector in Lockdown
Ubuntu – An African term meaning”I am, because we are” Our country has been grappling with the lockdown and its prospects for future growth...
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1.1KTTEC Hiring Over 3,500 Remote Contact Centre Agents in the UK for its work-from-home programme
As TTEC has recently announced that it has ranked #13 on Virtual Vocations’ annual list of the Top 25 Employer Partners for...
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2.2KCreating Team environment in the “New Normal” Workplace – Post Covid-19
The Covid-19 pandemic has radically altered the picture of “teamwork.” Outsourcing, like many professions, depends on creating a work environment where teams...
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1.8KOutsourcing vs. a New Hamiltonianism: is a Future Duel Inevitable?
Last week, a story on outsourcing caught my attention. The Tennessee Valley Authority (TVA) – the largest United States government-owned power provider,...
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1.7KSA youth were asked what they needed during the pandemic. Here’s what they said
Youth on the world’s youngest continent have something to say during this Covid-19 crisis: “Don’t just talk at us, talk with us...
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2.0K
The world of IT outsourcing – post pandemic
As we slowly begin to take a deep breath with a downward trajectory of the pandemic, we need to look at how...
