Opinion
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1.3KSA youth were asked what they needed during the pandemic. Here’s what they said
Youth on the world’s youngest continent have something to say during this Covid-19 crisis: “Don’t just talk at us, talk with us...
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1.5KThe world of IT outsourcing – post pandemic
As we slowly begin to take a deep breath with a downward trajectory of the pandemic, we need to look at how...
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2.7K
The outsourcing world beyond Covid-19
The Covid-19 pandemic has altered the business landscape for the world. Although, it is not as catastrophic as a meteor hitting the...
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1.4KEmerging trends during Covid 19
As TTEC announce their new e-book “Success begins at home”, Iain Banks, Regional VP International Markets shares with us how TTEC has...
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885How to make the most of an at-home contact centre operation
COVID-19 and the challenges it presents have already impacted on so many of our organisations. Our priority, like many others, has been...
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1.4KNormal Sucked. Let’s Make Sure New Normal Doesn’t.
Since lockdown, it’s been easy to mythologise ‘normal’ as if the markets and economies generally were taking full advantage of what 21st...
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1.5KYour Digital Transformation Needs a Smart Vendor Strategy
Behind every digital transformation is a team of people who make it happen. This typically includes a C-suite sponsor backed up by...
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1.1KPreparing for the Unexpected; Ways to keep business continuity
A pandemic such as the coronavirus (COVID-19) outbreak challenges business continuity for any organisation. COVID-19 is taking over daily life for people...
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1.3KCoronavirus pandemic beckons BPO contingency planning
As the planet shakes amid the onset of the swift spreading coronavirus, no sector of the economy is immune. In the outsourced...
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1.2K
Outsourcers need to prepare for different recession scenarios
As COVID-19 ravages countries across the globe, outsourcers has risen to the challenge, with testimonials abounding about maintaining service levels for consumers while also...
