The past two years have certainly been a boon for the robotic process automation (RPA) firms. Filled with hope and hype on...
The perfect date for me would be staying at home, making a big picnic in bed, eating Wotsits and cookies while watching...
The quality and consistency of any company’s workforce plays a key role in the success of its operations. Business leaders are constantly...
Many of us are looking at helping employees get back to work and to a new normal but also thinking beyond the...
Companies of all types are experiencing surging volumes of enquiries as the virus impacts business operations around the world. Customer service requests...
Moving into the second half of 2020, everything is on the table in terms of how outsourcers approach front-line delivery. Industry watchers...
South Africa’s 58% youth employment rate was already a crisis before the coronavirus pandemic. Economists predict dire outcomes for the current lockdown...
Let me preface everything in this post with one very important point: there will always be a place for traditional BPO. Even...
As a customer support leader, you were likely anxious and full of questions when the COVID-19 crisis emerged. How will you keep...
There have been numerous reports in the media about the challenges that client firms and vendors have struggled with as COVID-19 spread...