Opinion
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Talent Management and Outsourcing: Unlocking the Potential of a Diverse Labour Market
July 12, 2023
In today’s ever-evolving global economy, companies are increasingly recognizing the immense value of a diverse and inclusive workforce. However, sourcing and retaining...
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2.9KFrom Incarceration to Empowerment: My Journey of Transformation Through Impact Sourcing
As a former inmate at the Arizona Women’s Prison, I spent ten years in an environment that could easily strip one of...
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2.9KThe Present And Near-Future For BPO
July 3, 2023
The Quantanite team was present at the recent CX Outsourcers conference in Glasgow, Scotland. The event focused exclusively on the Business Process...
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1.9KConnecting communities – Why Impact Sourcing makes a lasting difference
June 27, 2023
With a mounting number of outsourcing businesses carefully studying how they can operate in more socially responsible ways, the Impact Sourcing recruitment...
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1.8KWhy technology procurement deserves its own AGILE process.
May 16, 2023
Despite its global persistence, the repeated failure of technology outsourcing to deliver the expected results presents a significant problem for organisations1 for...
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3.2KChatGPT and the AI (‘Artifical Imperfections’) test
May 11, 2023
One big current idea is AI—artificial intelligence—where we seek to make computers do the sorts of things minds can do. Some of...
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2.7KSigma Connected marks environmental tree-planting milestone as it hits 5,000 employees
May 4, 2023
A unique partnership between a growing business outsourcing provider and an environmental charity has seen 3,000 new trees planted in forests across...
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3.2K5 Impacts of CX BPO Mega-Consolidation
May 2, 2023
Mergers and acquisitions denote an industry that is profitable, growing, and attractive—good health indicators for any sector. In the CX outsourcing space,...
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India is 2023’s Most Favored Offshore CX Delivery Location
April 20, 2023
India ranks first among enterprise CX decision-makers as their most favored choice for offshore customer management delivery for the second consecutive year....
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3.9KInterview: How technology is driving CX
April 4, 2023
In this recent interview with Mark Hillary, Sergei Levteev, Chairman and CEO of IBA Group, talks about the changes in technology over...
