Opinion
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1.7KConnecting communities – Why Impact Sourcing makes a lasting difference
June 27, 2023
With a mounting number of outsourcing businesses carefully studying how they can operate in more socially responsible ways, the Impact Sourcing recruitment...
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1.6KWhy technology procurement deserves its own AGILE process.
May 16, 2023
Despite its global persistence, the repeated failure of technology outsourcing to deliver the expected results presents a significant problem for organisations1 for...
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2.7KChatGPT and the AI (‘Artifical Imperfections’) test
May 11, 2023
One big current idea is AI—artificial intelligence—where we seek to make computers do the sorts of things minds can do. Some of...
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2.4KSigma Connected marks environmental tree-planting milestone as it hits 5,000 employees
May 4, 2023
A unique partnership between a growing business outsourcing provider and an environmental charity has seen 3,000 new trees planted in forests across...
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2.7K5 Impacts of CX BPO Mega-Consolidation
May 2, 2023
Mergers and acquisitions denote an industry that is profitable, growing, and attractive—good health indicators for any sector. In the CX outsourcing space,...
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2.3K
India is 2023’s Most Favored Offshore CX Delivery Location
April 20, 2023
India ranks first among enterprise CX decision-makers as their most favored choice for offshore customer management delivery for the second consecutive year....
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3.5KInterview: How technology is driving CX
April 4, 2023
In this recent interview with Mark Hillary, Sergei Levteev, Chairman and CEO of IBA Group, talks about the changes in technology over...
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1.8KInspiring development dialogue event demonstrates the transformative force of Impact Sourcing
April 3, 2023
Impact sourcing can transform individual lives, create diverse and inclusive workforces for employers, and deliver economic benefits to entire communities. Hearing first-hand...
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2.7K
IAOP announces 2023 Global Impact Sourcing Awards winners
March 30, 2023
IAOP® is proud to announce the winners of the 2023 Global Impact Sourcing Awards (GISA), recognizing organizations that have made a significant...
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2.9KDoes GigCX Need An Image Reboot?
March 2, 2023
Over the past few years there has been a strong increase in interest in GigCX. In short, this is where home-based customer...
