Opinion
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758Computer says yes: Why automation will make contact centres more ‘human’
BPOs are in the human workforce management business. You may bill against your agents’ time, but what you’re really selling is people...
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636‘Robot’ Mania: Holding Back The Automation Industry?
“When I use a word,’ Humpty Dumpty said in rather a scornful tone, ‘it means just what I choose it to mean...
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3.4KCaribbean BPO must define itself at Montego Bay conference
Currently, there is no shortage of prospective delivery points that are positioning themselves as logical spots for offshoring. This must be top...
