Opinion
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2.3KAre Metaverse Experiences the Future of Customer Support?
August 30, 2023
In today’s dynamic world, there is often a tendency for current trends and realities to impede the progress of future advancements. Brands...
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A brief history of Impact Sourcing and why it’s important
August 24, 2023
What is Impact Sourcing? The meaning of Impact Sourcing has evolved since the term emerged in the early 2000s. In a nutshell,...
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2.2K
Rise of the Gig Economy: The Risks May Outweigh the Rewards
August 14, 2023
There has been an abundance of discussion surrounding the freelance boom lately, to the point where it has gained its own label....
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3.1KESG essential to BPO competitiveness
July 13, 2023
Today’s commercial reality is much different than even a few short years ago. In 2023, consumers and employees place a greater emphasis...
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Talent Management and Outsourcing: Unlocking the Potential of a Diverse Labour Market
July 12, 2023
In today’s ever-evolving global economy, companies are increasingly recognizing the immense value of a diverse and inclusive workforce. However, sourcing and retaining...
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3.4KFrom Incarceration to Empowerment: My Journey of Transformation Through Impact Sourcing
As a former inmate at the Arizona Women’s Prison, I spent ten years in an environment that could easily strip one of...
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3.3KThe Present And Near-Future For BPO
July 3, 2023
The Quantanite team was present at the recent CX Outsourcers conference in Glasgow, Scotland. The event focused exclusively on the Business Process...
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2.2KConnecting communities – Why Impact Sourcing makes a lasting difference
June 27, 2023
With a mounting number of outsourcing businesses carefully studying how they can operate in more socially responsible ways, the Impact Sourcing recruitment...
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2.1KWhy technology procurement deserves its own AGILE process.
May 16, 2023
Despite its global persistence, the repeated failure of technology outsourcing to deliver the expected results presents a significant problem for organisations1 for...
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3.6KChatGPT and the AI (‘Artifical Imperfections’) test
May 11, 2023
One big current idea is AI—artificial intelligence—where we seek to make computers do the sorts of things minds can do. Some of...
