Opinion
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Customer Experience Solutions and Outsourcing Experts, Quantanite, expand Leadership Team further with new CCO
May 25, 2022
Quantanite, a customer experience (CX) solutions and outsourcing company, today announced the appointment of Andrew Hall as Chief Commercial Officer as...
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ChatLingual accelerates global expansion with UK headquarters
May 19, 2022
ChatLingual, the global, multilingual contact centre platform provider, today announced new UK Headquarters as it expands its innovative solution to enable agents...
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1.7KThe urgent need for moral leadership
May 18, 2022
In times of crisis, when uncertainty is rife, leaders who can inspire trust and temper anxiety are indispensable. Given how tumultuous the...
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2.8KWhy Employee Engagement Matters More Than Ever for the BPO Call Center
April 29, 2022
In today’s competitive employment market and amid the so-called Great Resignation, maintaining employee satisfaction, engagement and retention has become a top priority...
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The combination of Konecta and Comdata creates a world leader in the sector
April 7, 2022
KONECTA, the leading provider of Spanish-speaking Customer Experience (CX) BPO solutions, has reached an agreement with the Italian company COMDATA to create...
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1.7KWill customer service teams need a strategy to manage loneliness?
April 5, 2022
By 2026, 75% of customers who call customer service and support organisations will do so out of loneliness, not because they have...
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1.7KVentrica Appoints Iain Banks as new Chief Executive Officer
Ventrica, the fast-growth multilingual customer management outsourcer for blue-chip brands, is pleased to announce the appointment of Iain Banks as its new Chief...
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3.1KQuantanite to celebrate Grand Opening of Newest World Class Customer Experience Centre in Johannesburg
March 13, 2022
Quantanite, a business process outsourcing (BPO) and customer experience (CX) solutions company, today announced the Grand Opening and ribbon cutting of its...
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2.2KTrends shaping South Africa’s Global Business Services industry in 2022
February 9, 2022
There has been a marked increase in the number of first-time outsourcers looking to offshore their customer-service, back-office and technical support functions...
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1.8KWork from Home: 3 underrated impacts we should be talking about
August 8, 2021
When COVID-19 pushed millions around the world to work from home, little focus was given at the time of urgency to the...
