Thought Leadership and Opinion Pieces
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3.7KDownloadsFeaturedThe most important CX trends to focus on in 2023
January 16, 2023
Quantanite recently published an ebook looking at our 2023 predictions for customer service and the broader customer experience (CX). What I really...
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2.3KDownloadsFeaturedDawn of the Planet of the Bots
January 3, 2023
The marketing industry is facing strong headwinds for a variety of reasons – from the demise of third-party cookies to rapidly evolving...
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6.9KDownloadsFeaturedOpinionNicaragua – An Established Location for Outsourcing Excellence
January 18, 2021
Over the past two decades, the growth of different outsourcing jurisdictions has been a hallmark of BPO. In many cases, these cities,...
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4.1KDownloadsOpinionTop Performing Technology, Tools and Trends in Contact Centres
December 2, 2020
Artificial intelligence (AI) is becoming an integral part of the modern business landscape, and contact centres are no exception. Research has found...
