Opinion
-
1.3KThe Arvato/British Gas scandal highlights the difference between accountability and responsibility
February 6, 2023
The British energy market regulator Ofgem, regularly publishes customer satisfaction data covering the entire energy market in the UK. The data is...
-
755What the rise of Blockchain and the Metaverse means for customer experience
February 2, 2023
The metaverse concept has captured the imagination of futurists for decades. With the advancement of blockchain technology, developing a fully-realized metaverse is...
-
1.0KWhat are the benefits of Global Outsourcing?
January 20, 2023
Global versus local outsourcing Do they actually differ? Depends, really. There is no easy “yes” or “no” answer to the question. The...
-
730How to overcome recruitment problems in today’s financial industry
January 18, 2023
The financial sector is currently experiencing high staff shortages and attrition following the COVID-19 pandemic. According to the most recent statistics from...
-
844The most important CX trends to focus on in 2023
January 16, 2023
Quantanite recently published an ebook looking at our 2023 predictions for customer service and the broader customer experience (CX). What I really...
-
913Content moderation is nasty, but essential. How do we make it better?
January 10, 2023
Content moderation is a dirty job, but someone has to do it. This is the reality of the Internet today. This is...
-
469GBS Change Management Strategies: Lessons Learned from 60 Leading GBS Organizations
January 5, 2023
Change management is viewed as critical by 75% of GBS organizations, but only 16% manage change as an essential component of GBS...
-
274Dawn of the Planet of the Bots
January 3, 2023
The marketing industry is facing strong headwinds for a variety of reasons – from the demise of third-party cookies to rapidly evolving...
-
1.3K
Collections with care
December 14, 2022
Debt collection is and always has been an issue. Private businesses, councils, housing associations and myriad others are going to have to...
-
955Human or digital? It’s about right time, right place
December 12, 2022
As you’d expect we spend a lot of time here at Sigma thinking about what customers want. What keeps them happy, what...
