Opinion

Ethical Outsourcing and a Regenerative Economy

December 14, 2023

In the fast-paced world of global commerce, ‘outsourcing’ has often been synonymous with cost-cutting and efficiency—sometimes at the expense of ethical considerations...

From sports icons to business titans

When it comes to financial planning, some sports icons provide the best examples of how to plan, what to invest in, and...

How global companies use AI to prevent supply chain disruptions

December 5, 2023

As they strive to make their supply chains more resilient, global companies are grappling with two challenges: the difficulty in discerning potential...

Still elusive but within reach? Effective GBS Business Relationship Management

December 4, 2023

Finally, GBS organizations have woken up to the reality that it’s not what you deliver, it’s how your stakeholders feel about what...

How to Drive Business Growth Through AI Outsourcing

November 14, 2023

In a world rapidly being reshaped by technological advancements, Artificial Intelligence (AI) outsourcing emerges as a pivotal player, steering businesses toward a future...

Automation and machine learning boosts productivity, engages employees, and delights customers

October 30, 2023

The business use of applied Artificial Intelligence (AI) has been the key technology trend of 2023. Although AI has been studied by...

Should You Be Looking at Skill-Based Teams as Part of Your Outsourcing Strategy?

October 10, 2023

In every business around the globe, team structures have long been the backbone that defines how work gets done and goals are...

Unlocking Success: Embracing Contact Centres as a Rewarding Career Choice

October 9, 2023

The contact centre industry offers a diverse array of career opportunities that extend far beyond the conventional image of customer service representatives...

Can ChatGPT Answer The Questions Facing CX During Customer Service Week 2023?

October 3, 2023

What are your plans for Customer Service Week 2023? The annual celebration is underway this week from Monday to Friday. It initially...

Is GigCX Changing The Future Of Work Itself?

September 29, 2023

I have published another book! This is the third book I have written with Terry Rybolt and Brian Pritchard since 2020. Our...