Opinion
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1.4KThe Importance of Recruitment on CX
Many companies may feel that employee retention and recruitment efforts are becoming increasingly difficult. What is it that employees want in 2022,...
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1.9KThe intersect between Employee Experience and Customer Experience
When considering how these two experiences work together, it’s a simple equation: Employee Experience (EX) + Customer Experience (CX) = Customer Success...
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Customer Experience Solutions and Outsourcing Experts, Quantanite, expand Leadership Team further with new CCO
Quantanite, a customer experience (CX) solutions and outsourcing company, today announced the appointment of Andrew Hall as Chief Commercial Officer as...
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ChatLingual accelerates global expansion with UK headquarters
ChatLingual, the global, multilingual contact centre platform provider, today announced new UK Headquarters as it expands its innovative solution to enable agents...
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1.4KThe urgent need for moral leadership
In times of crisis, when uncertainty is rife, leaders who can inspire trust and temper anxiety are indispensable. Given how tumultuous the...
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2.5KWhy Employee Engagement Matters More Than Ever for the BPO Call Center
In today’s competitive employment market and amid the so-called Great Resignation, maintaining employee satisfaction, engagement and retention has become a top priority...
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The combination of Konecta and Comdata creates a world leader in the sector
KONECTA, the leading provider of Spanish-speaking Customer Experience (CX) BPO solutions, has reached an agreement with the Italian company COMDATA to create...
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1.5KWill customer service teams need a strategy to manage loneliness?
By 2026, 75% of customers who call customer service and support organisations will do so out of loneliness, not because they have...
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1.4KVentrica Appoints Iain Banks as new Chief Executive Officer
Ventrica, the fast-growth multilingual customer management outsourcer for blue-chip brands, is pleased to announce the appointment of Iain Banks as its new Chief...
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2.7KQuantanite to celebrate Grand Opening of Newest World Class Customer Experience Centre in Johannesburg
Quantanite, a business process outsourcing (BPO) and customer experience (CX) solutions company, today announced the Grand Opening and ribbon cutting of its...
