Opinion
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500Is your BPO sales message focused on technology or the customer?
Customer Experience is one of the fastest moving industries anywhere in the world at present. I know that if you have not...
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283Demand for virtual agents will put pressure on recruitment supply
Let’s face it, the way in which front-line support team members were sourced over the past two decades is changing. The agent...
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451Prioritising the Digital Labour Force, GigCX and Nearshore in Post-Pandemic Remote Customer Management.
Undoubtedly, there is an opportunity now for many companies in many sectors to deal directly with the challenges of introducing Ai machine...
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520
BPO hidden offshore gems part 3 – Mexicali
The hunt is on for new nearshore delivery locations. And, while the choices in the American nearshore have been aplenty over the past two...
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577
Caribbean positioned as a UK CX delivery alternative
Coming into 2021, British CX executives face significant challenges. These include recruitment/retention and deploying the right technologies that will both impact end-user...
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1.1KNicaragua – An Established Location for Outsourcing Excellence
Over the past two decades, the growth of different outsourcing jurisdictions has been a hallmark of BPO. In many cases, these cities,...
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791
BPO hidden offshore gems Part 1 – Mangalore
In the spirit of business continuity, CX decision-makers in major demand markets are looking for new locations that will permit them to...
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850
Top 5 BPO CX predictions for 2021
The end of any year usually draws a flurry of predictions, be it in sports, politics, the economy or even professional wrestling. In...
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1.3KTop Performing Technology, Tools and Trends in Contact Centres
Artificial intelligence (AI) is becoming an integral part of the modern business landscape, and contact centres are no exception. Research has found...
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1.4KFeeding information to hungry robots: 6 actions for creating your strategic roadmap for automation
Automation will transform most jobs in the insurance sector over the next decade. It isn’t a new concept, but one that’s quickly...
