Opinion

Head to Head: Mark Hillary interviews IBA Group CEO, Sergei Levteev

February 1, 2024

One of our partners, IBA Group, celebrated their 30th birthday last year. It’s fascinating to learn what we can expect in technology...

Top CX Predictions for 2024

January 9, 2024

Entering the New Year, prognostications for CX in 2024 are coming fast and furious, with no shortage of audacious predictions from thought...

Ethical Outsourcing and a Regenerative Economy

December 14, 2023

In the fast-paced world of global commerce, ‘outsourcing’ has often been synonymous with cost-cutting and efficiency—sometimes at the expense of ethical considerations...

From sports icons to business titans

When it comes to financial planning, some sports icons provide the best examples of how to plan, what to invest in, and...

How global companies use AI to prevent supply chain disruptions

December 5, 2023

As they strive to make their supply chains more resilient, global companies are grappling with two challenges: the difficulty in discerning potential...

Still elusive but within reach? Effective GBS Business Relationship Management

December 4, 2023

Finally, GBS organizations have woken up to the reality that it’s not what you deliver, it’s how your stakeholders feel about what...

How to Drive Business Growth Through AI Outsourcing

November 14, 2023

In a world rapidly being reshaped by technological advancements, Artificial Intelligence (AI) outsourcing emerges as a pivotal player, steering businesses toward a future...

Automation and machine learning boosts productivity, engages employees, and delights customers

October 30, 2023

The business use of applied Artificial Intelligence (AI) has been the key technology trend of 2023. Although AI has been studied by...

Should You Be Looking at Skill-Based Teams as Part of Your Outsourcing Strategy?

October 10, 2023

In every business around the globe, team structures have long been the backbone that defines how work gets done and goals are...

Unlocking Success: Embracing Contact Centres as a Rewarding Career Choice

October 9, 2023

The contact centre industry offers a diverse array of career opportunities that extend far beyond the conventional image of customer service representatives...