Opinion
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944BPO’s muct attack e-commerce CX opportunity
There comes a time in every industry’s existence where it becomes so large and unwieldy that it splits off into subsections. This...
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1.2KABCs of RFX Bidding Methods: Which Ones are Right for You?
Each day, companies employ well-known, standard competitive bidding methods to choose their suppliers. The most common is the Request for Proposal (RFP)....
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Vodafone embeds purpose commitments in its supply chain
20% of supplier selection criteria now based on commitments to diversity and the environment Vodafone Group will evaluate suppliers on their commitments...
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New contractual challenges for ICT contracts in Financial Services
Many readers of my posts will have come across the more specific contractual requirements of the EBA Guidelines on Outsourcing, which kick in...
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1.5KHow Has The Pandemic Affected Contact Centres In The Philippines?
Contact centres generate around $25 billion in annual revenue in the Philippines, which is about 10% of the entire national economy, employing...
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881Cloud Strategies – why they are today’s unsung hero
The crisis has been a test like no other of the ability of organisations to scale on-line transactions dramatically, securely, and reliably...
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1.3KWill BPOs Embrace Transparency And Learning In The New Normal?
When this pandemic started about half a year ago (feels like half a century) it was still quite rare for contact centre...
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1.2KHow intelligent (and integrated) automation can build resilience in the new normal
It is not a coincidence that in a year of heavily disrupted markets, intelligent automation (IA) has made a leap forward in...
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1.0K
Work At Home well-being should be front of mind for BPO’S
Over the past six months, decision-makers have learned that remote working drives solid business benefits. These should not be underestimated. Through the...
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1.6K
Is The CX Industry Leading Others To The New Normal?
Change is difficult. We all know that. There is an entire field of psychology devoted to studying organisations and how change can...
